Leonie Hackett
Melbourne,VIC
Summary
Dynamic retail professional with a proven track record at Bed Bath N Table, excelling in visual merchandising and customer relationship management. Adept at enhancing sales through attractive displays and personalized service, while effectively leading teams and optimizing operations. Committed to delivering exceptional customer experiences and driving repeat business.
Overview
16
16
years of professional experience
Work History
Retail Sales Assistant
Bed bath n table
Cranbourne , Vic
10.2023 - Current
- Implemented visual merchandising standards, creating attractive displays to increase sales.
- Organized backroom storage areas for efficient product retrieval.
- Operated the cash register, accepted payment, and issued receipts.
- Initiated friendly conversation with customers to determine level of assistance required.
- Developed and maintained relationships with regular customers, providing personalized service to encourage repeat business.
- Managed cash register operations using POS system and processed sales and returns.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Managed loyalty programs, signing up new members and explaining benefits to enhance customer retention.
Assistant Manager
Sands Hotel
Carrum Downs, Vic
03.2009 - 09.2022
- Delegated work to staff, setting priorities and goals.
- Maintained up-to-date knowledge of company products and services.
- Managed customer service inquiries and complaints in a timely manner.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Prepared workstations with ingredients and tools to increase efficiency.
- Supervised stock ordering process, verified invoices accuracy and monitored deliveries from vendors.
- Managed day-to-day operations of the venue, including supervising staff and overseeing safety procedures.
- Negotiated with clients and vendors regarding venue hire packages and pricing options.
- Performed opening and closing duties such as counting money in register drawer and completing end-of-day reports.
Education
High School Diploma -
Monterey Secondary College
Frankston North01-2003
Skills
- Visual merchandising
- Point of sale
- Cash register operation
- Customer relationship management
- Stock organization
- Sales processing
- Team leadership
- Customer service
- Product knowledge
- Opening and closing procedures
Timeline
Retail Sales Assistant
Bed bath n table
10.2023 - Current
Assistant Manager
Sands Hotel
03.2009 - 09.2022
High School Diploma -
Monterey Secondary College