Leonie Johnston
Surf Beach ,NSW
Summary
I am polite, always greet people with a smile, I am willing to assist in any way I can
Overview
13
13
years of professional experience
1
1
Certification
Work History
Business Support Officer
The Glen Residential Care Service
Catalina NSW
03.2019 - 12.2023
- Enhanced overall team efficiency by streamlining administrative processes and implementing innovative solutions.
- Provided exceptional customer service, resolving issues promptly and professionally for increased satisfaction.
- Developed and maintained key business relationships to support organizational growth and expansion.
- Managed multiple projects simultaneously, ensuring timely completion and adherence to budget constraints.
Certified Nursing Assistant In Training
The Glen Residential Care Service
16 Correa Place, Catalina NSW
10.2010 - 03.2019
- Enhanced patient comfort by providing compassionate care and assistance in daily living activities.
- Improved patient satisfaction by efficiently responding to call lights and addressing individual needs.
- Ensured patient safety by closely monitoring and reporting changes in health status to nursing staff.
- Assisted in maintaining a clean and organized environment, reducing the risk of infection for patients.
Education
Certificate III - Aged Care
Cowra TAFE
Cowra, NSWSkills
- Rostering
- Staff Allocation
- Assistance with payroll
- Staff Contracts
- Invoices
- Providing excellent customer service and assisting with resident admissions
Certification
- NDIS workers check
- Current COIVD 19 and Influenza vaccinations
Timeline
Business Support Officer
The Glen Residential Care Service
03.2019 - 12.2023
Certified Nursing Assistant In Training
The Glen Residential Care Service
10.2010 - 03.2019
Certificate III - Aged Care
Cowra TAFE