Leteisha Bourke
Bendigo,VIC
Summary
I am experienced in the role of Assistant Retail Supervisor which included overseeing daily store operations, managing staff, and ensuring a high level of customer service. I have strong leadership abilities demonstrated through team motivation and conflict resolution skills. I am skilled in inventory management. I use effective selling strategies that led to improved sales performance, constantly meeting my budgets and targets and often going above and beyond them.
Overview
7
7
years of professional experience
Work History
Assistant Retail Supervisor
Pandora
Bendigo, VIC
02.2022 - Current
- Serving customers.
- Opening, closing, and managing the store.
- Cash handling and EFTPOS skills
- Problem-solving with customers and coworkers.
- Training new workers.
- Rosters.
- Taking phone calls.
- Set up of new displays, fixtures, and promotions.
- Unpacking stock and ordering customer orders and stock.
- Cross-selling and upselling.
- Stocktakes and inventory.
- Cleaning and organisation.
- Meeting store targets
Retail Assistant
Kmart
Bendigo, VIC
08.2018 - 02.2022
- Serving customers.
- Cash handling and EFTPOS skills.
- Taking phone calls.
- Problem-solving with customers.
- Stock Refill.
- Cleaning and organisation.
Education
Bachelor of Science - Psychological Science
La Trobe University
Bendigo, VIC01-2024
High School Diploma -
Bendigo Senior Secondary College 11-12
Bendigo, VIC01-2021
High School Diploma -
Marist College 7-10
Bendigo 01-2019
Skills
- Customer service
- Team building
- Employee training
- Problem solving
- Fast learner
- Stock management
- Cash handling
- Effective communication in person and over the phone
- Sales promotions
- Employee motivation
- Using computers and technology
References
- Charlee Callus
Store Manager, Pandora Bendigo
0402 846 709
- Elizabeth Pickles
Assistant Store Manager, Pandora Bendigo
0421 381 504
- Jo Keown
Mental Health Social Worker
0400 457 195
Timeline
Assistant Retail Supervisor
Pandora
02.2022 - Current
Retail Assistant
Kmart
08.2018 - 02.2022
Bachelor of Science - Psychological Science
La Trobe University
High School Diploma -
Bendigo Senior Secondary College 11-12
High School Diploma -
Marist College 7-10
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