Liam Hyde
Mackay,QLD
Summary
Customer service pro with experience in resolving customer inquiries and enhancing satisfaction. Strong focus on teamwork and adaptability. Skilled in communication, problem-solving, and maintaining positive customer experience. Known for reliability and achieving results in fast-paced environment.
Overview
4
4
years of professional experience
Work History
Customer Service Team Member
KFC
08.2021 - Current
- Enhanced customer satisfaction by resolving product and service issues promptly and efficiently.
- Maintained thorough knowledge of products and services to provide accurate information to customers, increasing trust in the brand.
- Mentored new hires by sharing best practices and experiences which resulted in faster onboarding and increased confidence in handling customer interactions.
- Collaborated with cross-functional teams to address complex customer concerns, resulting in elevated satisfaction levels.
Christmas Casual Retail Assistant
City Beach
11.2023 - 02.2024
- Improved store efficiency by streamlining retail operations processes and procedures.
- Increased productivity with effective multitasking skills while managing multiple priorities in a fast-paced retail setting.
- Boosted customer satisfaction by implementing efficient retail strategies and streamlining store operations.
Education
Grade 12 Student
Holy Spirit College
Mackay, QLD11-2025
Skills
- POS system operation
- Cash handling
- Customer service
- Customer complaint resolution
- Customer inquiries
- Product sales
Timeline
Christmas Casual Retail Assistant
City Beach
11.2023 - 02.2024
Customer Service Team Member
KFC
08.2021 - Current
Grade 12 Student
Holy Spirit College
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