Summary
Overview
Work History
Education
Skills
Timeline
Generic

Liam Murphy

Warrnambool,VIC

Summary

Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.

Overview

4
4
years of professional experience

Work History

Retail Assistant

Woolworths Group
11.2019 - Current
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Prioritized helping customers over completing other routine tasks in store.
  • Maintained tidy and organized store environment to comply with cleanliness standards.
  • Boosted customer satisfaction by providing exceptional service and addressing inquiries efficiently.
  • Enhanced store appearance through diligent merchandising and regular upkeep of displays.
  • Managed inventory with accuracy, ensuring optimal product levels and minimizing stock discrepancies.
  • Collaborated with team members to accomplish sales goals and improve overall store performance.
  • Resolved customer complaints professionally, maintaining a positive brand image.
  • Assisted in training new employees, contributing to the development of a knowledgeable workforce.
  • Conducted regular price audits to ensure pricing consistency across all products on display.
  • Participated in seasonal sales events and promotions, maximizing their impact on revenue generation.
  • Interacted with customers proactively, identifying needs and offering suitable product recommendations.
  • Assisted management with loss prevention initiatives, lowering instances of theft within the store premises.
  • Provided exceptional support during peak hours by managing long queues and multitasking effectively under pressure.
  • Contributed to a welcoming atmosphere through courteous interactions with both customers and fellow staff members.
  • Demonstrated flexibility by adapting to various roles within the retail environment as needed.
  • Handled returns and exchanges professionally, adhering to company policies while prioritizing customer satisfaction.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Actively engaged customers to provide general assistance and information
  • Worked closely with shift manager to solve problems and handle customer concerns.

Sales Assistant

Ozmosis
11.2019 - 03.2020
  • Boosted customer satisfaction by creating visually appealing and strategically organized merchandise displays.
  • Streamlined inventory management with accurate tracking and timely reordering of products.
  • Collaborated with store managers to develop seasonal merchandising plans, maximizing revenue potential.
  • Conducted regular competitor analysis to stay ahead of industry trends and maintain a competitive edge in the market.
  • Coordinated closely with marketing teams to create cohesive in-store visuals that aligned with brand identity and promotional campaigns.
  • Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
  • Collaborated with team members to achieve a cohesive and efficient store environment.
  • Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.

Education

Graduate Certificate - Victorian Certificate of Education (VCE)

Brauer College
Warrnambool, VIC
12.2022

Certificate III - Sport And Recreation

IVET Institute
Warrnambool, VIC
12.2021

Certificate II - Building And Construction

Australian Institute Of Education And Training
Warrnambool, VIC
12.2022

The Royal Life Saving Bronze Medallion -

Life Saving Victoria
Warrnambool, VIC
11.2019

Surf Smart Award 1 And 2 -

Surf Life Saving Australia
Warrnambool, VIC
2019

Skills

  • Conflict resolution techniques
  • Complex Problem-Solving
  • Customer Assistance
  • Flexible schedule availability
  • Time Management Capabilities
  • Patience and Empathy

Timeline

Retail Assistant

Woolworths Group
11.2019 - Current

Sales Assistant

Ozmosis
11.2019 - 03.2020

Graduate Certificate - Victorian Certificate of Education (VCE)

Brauer College

Certificate III - Sport And Recreation

IVET Institute

Certificate II - Building And Construction

Australian Institute Of Education And Training

The Royal Life Saving Bronze Medallion -

Life Saving Victoria

Surf Smart Award 1 And 2 -

Surf Life Saving Australia

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Liam Murphy