Liley Gray
Townsville,QLD
Summary
Reliable and upbeat sales assistant successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
5
5
years of professional experience
Work History
Sales Assistant
The Lucky Charm Newsagents
01.2019 - Current
- Assisted customers with prompt and polite support in-person and via telephone.
- Helped customers locate products and checked store system for merchandise at other sites.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Fielded customer questions to share information about products, availability and pricing.
- Worked independently with minimal supervision.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Built relationships with customers and community to promote long term business growth.
- Contributed to team objectives in fast-paced environment.
- Opened new merchandise and stocked sales floor racks and shelves.
- Informed customers of promotions to increase sales productivity and volume.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanour.
Education
Diploma of Higher Education -
James Cook University
Townsville, QLD06.2022
High School Diploma -
William Ross State High School
Annandale, QLD11.2020
Skills
- Opening and Closing Procedures
- Stocking and Replenishing
- Cash Handling
- Customer Needs Assessment
- Till Counting
- Payment Processing
- Microsoft Windows
- Cash Register Operation
- Returns and Refunds
- Active Listening
- Suggestive Selling
- Flexible Hours
References
Katrina Orr - Customer support officer
0403338069
Veronica Farina - Teacher
0439980034
Diane Dixon - Sales assistant (Co-worker)
0417702360
Timeline
Sales Assistant
The Lucky Charm Newsagents
01.2019 - Current
Diploma of Higher Education -
James Cook University
High School Diploma -
William Ross State High School
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