Summary
Overview
Work History
Education
Skills
Availabilities
Certification
Timeline
Generic

Lilly Kirke

Coolum Beach

Summary

I am eighteen years old and a first-year studying Environmental Science, minoring in Marine Biology at USC. I am currently seeking a casual position within a positive and inclusive environment. I am an organised, hardworking and proactive employee with practical experience in customer service, hospitality and managing multiple priorities with a positive "can do" attitude.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Retail Sales Assistant

Cloth & Hide
08.2023 - Current
  • Increased sales by providing exceptional customer service and product knowledge.
  • Improved store appearance with effective merchandising and creative displays.
  • Built strong relationships with customers, resulting in repeat business and referrals.
  • Assisted in inventory management, ensuring accurate stock levels for optimal sales performance.
  • Boosted add-on sales through suggestive selling techniques and product recommendations.
  • Streamlined checkout process by efficiently operating cash registers and POS systems.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Launched new products and services with thorough market research, leading to increased revenue growth.

Sales Assistant

Industrie Clothing
03.2022 - 01.2024
  • Ensuring, that all customers have a positive shopping experience within out store
  • Using a consultative sales approach to understand customer needs and recommend relevant offerings.
  • Completing orders and organising product deliveries to meet customer timetables
  • Refunding payments for returned items, processing exchanges and offering store credit to achieve customer satisfaction
  • Coaching new sales staff on store policies and strategies for increasing revenue
  • Contributing to team objectives in fast-paced environment

Service & Selling Team Member (Christmas Casual)

Myer Maroochydore
09.2021 - 02.2022
  • Provide Myer customers with a positive shopping experience
  • Follow directions from Department Manager regarding daily tasks and work collaboratively as a team to ensure department meets budget and sales targets
  • Ensure product knowledge is up to date and assist customers with product highlights and benefits to help guide purchasing decisions
  • Flexible with working across other departments who may be short staffed
  • Strong sales focus with proven selling techniques


Customer Service Assistant

Target Maroochydore
09.2020 - 12.2021
  • Provide exceptional customer service by leveraging extensive knowledge of products and services and creating a welcoming, positive experience at the store
  • Capitalise on upsell opportunities by suggesting best-fit offerings from available company products and services
  • Assist with unloading and organising products upon delivery at the dock
  • Assist visiting customers with enquiries regarding stock availability and finding solutions that will provide the best outcome to the customer
  • Follow up with customers about resolved issues to maintain high standards of customer service


Team Member

McDonald's
08.2019 - 09.2020
  • Provide customers with an exceptional customer experience
  • Sought out ways to increase productions levels and success by completing tasks to the highest quality
  • Follow McDonald's strict cleaning, sanitation and hygiene requirements as per Food Standards Code
  • Assist customers with ordering utilising Self Service Kiosk
  • Work different stations to provide optimal coverage and meet production goals

Education

High School Diploma -

Matthew Flinders Anglican College
Buderim, QLD
11.2021

Skills

  • Exceptional customer service
  • Attention to detail
  • Proven sales record
  • Team Building
  • POS and cash handling
  • Ability to build relationships

Availabilities

Weekdays:
Monday; Open - Close

Tuesday; Open - Close

Wednesday; Open - Close

Thursday; 5:00pm - Close

Friday; N/A


Weekends:
Saturday; 5:00pm - Close 

Sunday; 5:00pm - Close

Public Holidays: Open to Close

Certification

  • RSA
  • First Aid

Timeline

Retail Sales Assistant

Cloth & Hide
08.2023 - Current

Sales Assistant

Industrie Clothing
03.2022 - 01.2024

Service & Selling Team Member (Christmas Casual)

Myer Maroochydore
09.2021 - 02.2022

Customer Service Assistant

Target Maroochydore
09.2020 - 12.2021

Team Member

McDonald's
08.2019 - 09.2020

High School Diploma -

Matthew Flinders Anglican College

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Lilly Kirke