Lily Egger
Clayton,VIC
Summary
A mature, self motivated individual who excels in fast-paced challenging environments where there is a need to think and act quickly with a thoughtful response. Adept at problem solving, working within teams or autonomously, to deliver well-considered and effective solutions. Exceptional people skills, and a natural ability to build and maintain relationships.
Overview
6
6
years of professional experience
Work History
Hospitality Worker
The Bridge Hotel
Mordialloc , VIC
06.2024 - Current
- Managed reservations for guests who wished to dine at the restaurant.
- Provided customer service to ensure satisfaction throughout their dining experience.
- Resolved customer complaints professionally while maintaining a friendly attitude towards patrons.
- Assisted in seating guests and ensuring they were comfortable.
Hospitality Worker
Groke
Hamilton, VIC
05.2022 - 05.2024
- Collected payments and provided accurate change.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Served beverages, appetizers, entrees, salads, desserts. to guests during the events as needed.
Volunteer
SES
Hamilton, VIC
07.2023 - 02.2024
- Offered support and assistance to community members.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Trained continuously to maintain required physical fitness for demanding work.
- Analyzed situations to quickly adopt courses of action with regard to surroundings and circumstances.
Beauty Salons Assistant
Your Advanced Beauty
Hamilton, VIC
02.2022 - 02.2024
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Assisted customers in selecting correct products to fit skincare regimen or makeup routine.
- Calculated total payments received during shift to reconcile with total sales.
- Attended trainings and seminars to gain product line proficiency.
- Answer calls and book appointments for clients
- Provide services including waxing, eyelash extensions, spray tans and tinting.
Retail Sales Associate
Margo and Sage
Hamilton, VIC
01.2021 - 02.2022
- Helped customers by answering questions and locating merchandise.
- Initiated friendly conversation with customers to determine level of assistance required.
- Used product knowledge to suggest items to match client needs.
- Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
Retail Sales Associate
Mint
Hamilton, VIC
04.2020 - 11.2021
- Assessed customer product needs and interests in order to best recommend suitable items.
- Assisted with conducting merchandise stock counts and reported discrepancies to supervisor.
- Cleaned shelves, counters and tables to maintain organized store.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
Waitress
Hamilton Hamper
Hamilton , VIC
12.2018 - 01.2021
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Kept food storage and preparation equipment in good working order to maximize safety and cost-efficiency of operations.
- Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Personal Babysitter
Marnie Whyte
Hamilton, VIC
05.2019 - 02.2020
- Assisted children with completing homework and special assignments to improve academic performance.
- Planned recreational activities to enhance physical development and explore stimulating exercises.
- Communicated with children's parents or guardians about daily activities, behaviors and related issues.
- Enforced rules to teach good manners and maintain safe environment.
Education
Makeup Certificate 3
Media Makeup
Adelaide SA03.2023
High School Diploma -
The Hamilton And Alexandra College
Hamilton VIC11.2021
Responsible Service of Alcohol -
CFT
HLTAID011 -
Life Saving First Aid
DandenongSkills
- Teamwork
- Retail sales
- Interpersonal and written communication
- Independent judgement
- Customer assistance
- Calm under pressure
- Training & Development
- Problem resolution
Timeline
Hospitality Worker
The Bridge Hotel
06.2024 - Current
Volunteer
SES
07.2023 - 02.2024
Hospitality Worker
Groke
05.2022 - 05.2024
Beauty Salons Assistant
Your Advanced Beauty
02.2022 - 02.2024
Retail Sales Associate
Margo and Sage
01.2021 - 02.2022
Retail Sales Associate
Mint
04.2020 - 11.2021
Personal Babysitter
Marnie Whyte
05.2019 - 02.2020
Waitress
Hamilton Hamper
12.2018 - 01.2021
Makeup Certificate 3
Media Makeup
High School Diploma -
The Hamilton And Alexandra College
Responsible Service of Alcohol -
CFT
HLTAID011 -
Life Saving First Aid
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