Summary
Overview
Work History
Education
Skills
Certification
Websites
References
Timeline
Generic

LILY GOUGH

Tanah Merah,Australia

Summary

Final-year Bachelor of Criminology and Criminal Justice student at Griffith University with hands-on experience in client support, compliance, and care coordination. Skilled in building rapport, maintaining confidentiality, and responding effectively to high-pressure situations. Experienced in compliance monitoring, risk awareness, and collaborating with multidisciplinary teams to achieve client-focused outcomes. Passionate about youth justice, offender rehabilitation, and evidence-based approaches to reducing reoffending.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Disability Support Worker

Your Choice Supports
01.2024 - Current
  • Provide person-centered support to clients in Supported Independent Living (SIL) environments, promoting independence and social inclusion.
  • Monitor wellbeing, complete accurate documentation, and ensure compliance with NDIS standards.
  • Respond calmly to behavioral challenges and crises, maintaining safety and dignity for clients and staff.
  • Collaborate with families and allied health professionals to implement individualized plans and achieve positive outcomes.

Medical Administrator

Bannockburn Medical Centre
11.2021 - 01.2024
  • Coordinated client intake, managed appointment scheduling, and prioritized urgent cases to ensure continuity of care.
  • Maintained strict confidentiality of sensitive medical records, adhering to privacy and compliance requirements.
  • Provided empathetic support during high-stress situations and communicated effectively with diverse individuals.
  • Worked closely with doctors, nurses, and allied health teams to deliver coordinated client care.

Education

Bachelor - Criminology and Criminal Justice

Griffith University
Gold Coast
12.2025

High School Diploma -

Trinity College
Beenleigh, QLD
11-2021

Skills

  • Case Management Principles
  • Risk Awareness & Compliance
  • Conflict Resolution & De-escalation
  • Communication & Stakeholder Engagement
  • Confidential Information Management
  • Report Writing & Documentation
  • Time Management & Prioritisation
  • Cultural Competence

Certification

  • Blue Card
  • NDIS Worker Screening Card
  • First Aid & CPR
  • Certificate II in Health Support Services
  • Certificate III in Health Service Assistance
  • Certificate IV Crime and Justice

References

References available upon request.

Timeline

Disability Support Worker

Your Choice Supports
01.2024 - Current

Medical Administrator

Bannockburn Medical Centre
11.2021 - 01.2024

Bachelor - Criminology and Criminal Justice

Griffith University

High School Diploma -

Trinity College

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LILY GOUGH