Linda Heaney
Mornington,TAS
Summary
Proven Hospitality Worker with a record of enhancing customer satisfaction at the Pembroke Hotel. Excelled in beverage preparation, adhering to Tasmanian Gaming Commission guidelines, and maintaining a pristine environment. Skilled in cash handling and teamwork, significantly improved service delivery through effective communication and collaboration. Demonstrated expertise in food safety and staff training, contributing to a positive and efficient work atmosphere. Outstanding multitasker with excellent initiative skills.
Overview
7
7
years of professional experience
Work History
Hospitality Worker
Pembroke Hotel
29 Gordon Street, Sorell, 7172
03.2017 - Current
- Prepared a variety of alcoholic and non alcoholic beverages for customers.
- Abided by all Tasmanian Gaming Commission guidelines and provided due care to all gaming equipment
- Reduced workplace hazards by maintaining a clean and organised workplace environment.
- Processed payments with focus on accuracy and correct cash-handling procedures.
- Delivered excellent customer service to support company reputation and overall satisfaction.
- Build and maintain rapport with customers.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent customer experiences.
Education
Responsible Conduct of Gaming (RCG)
Tasmanian Gaming Commission
Hobart10.2017
Senior Writer of Keno
Department of Treasury And Finance
Hobart10.2017
Responsible Service of Alcohol
RSA Online TAS
Hobart03.2017
Skills
- Food safety knowledge
- Cleaning and sanitizing
- Supply Restocking
- Upselling strategies
- Teamwork and Collaboration
- Cash Handling
- Staff Training
- Communication
Timeline
Hospitality Worker
Pembroke Hotel
03.2017 - Current
Responsible Conduct of Gaming (RCG)
Tasmanian Gaming Commission
Senior Writer of Keno
Department of Treasury And Finance
Responsible Service of Alcohol
RSA Online TAS