Linda Cathy Le
Kogarah,NSW
Summary
Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offers honed competencies in data-entry, database management and scheduling.
Overview
9
9
years of professional experience
Work History
Receptionist/Administration
Imagine Financial Services
Maroubra, NSW
01.2023 - 01.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Maintained confidentiality of information regarding clients and company.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
PA to Jamie Van Le
The People’s Agent
Sydney, NSW
06.2016 - 01.2024
- Maintained appropriate filing of personal and professional documentation.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Improved time management of the executive through effective prioritization and organization of tasks.
- Prepared and maintained accurate property listings, sales contracts and closing documents.
- Coordinated appointments to show marketed properties.
- Assisted clients in home staging and overall preparation for real estate sales.process
- Enhanced client satisfaction by providing exceptional administrative support and maintaining open communication lines between agents and clients.
- Performed market research and evaluated competitive property analysis to define competitive listing and sale prices.
- Contributed to successful marketing campaigns by creating visually appealing promotional materials for properties and open houses.
Covid-19 Visitation Officer
Durham Green Retirement Village
Sydney, NSW
02.2020 - 07.2020
- Mentored junior staff members, helping them develop their skills and advance in their careers.
- Maintained strict adherence to industry regulations, minimizing risk exposure for the organization.
- Enhanced communication between team members by organizing regular meetings and fostering open dialogue.
- Established effective relationships with key stakeholders both internally and externally for increased collaboration opportunities.
- Maintained strict confidentiality regarding sensitive information about clients to protect their privacy and security.
- Coordinated scheduling of visitations with multiple parties, ensuring consistent adherence to established guidelines and timeliness.
- Improved client satisfaction by providing a safe and comfortable environment for supervised visits.
Strata Manager
Absolute Strata
Kogarah, NSW
12.2016 - 12.2018
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Excellent communication skills, both verbal and written.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Cultivated network of reliable contractors and service providers to ensure quick response times for repairs.
National Sales Coordinator
Harvey Norman Business & Education
Mascot, NSW
06.2015 - 06.2016
- Streamlined communication between sales teams and management, enhancing collaboration and efficiency.
- Identified areas for improvement in existing processes by conducting thorough reviews of past performance metrics.
- Coached junior members of the team on best practices in a supportive manner that encouraged professional growth.
- Negotiated contracts with vendors, ensuring favorable terms for the company's pricing structure and delivery schedules.
- Resolved escalated customer issues promptly while maintaining a high level of professionalism.
- Managed key accounts to ensure customer satisfaction and foster long-term relationships.
- Established strong partnerships with distributors and retailers for wider distribution channels of products or services.
Education
Certificate Of Registration - Assistant Agent - Strata Management
Under The Hammer
Higher School Certificate (Year 12) -
South Sydney High School
Maroubra, NSW2002
Skills
- Organization skills
- Time Management
- Telephone skills
- Data Entry
- Verbal and written communication
- Scheduling appointments
- Office Administration
- Administrative Support
- Professional Demeanor
Timeline
Receptionist/Administration
Imagine Financial Services
01.2023 - 01.2024
Covid-19 Visitation Officer
Durham Green Retirement Village
02.2020 - 07.2020
Strata Manager
Absolute Strata
12.2016 - 12.2018
PA to Jamie Van Le
The People’s Agent
06.2016 - 01.2024
National Sales Coordinator
Harvey Norman Business & Education
06.2015 - 06.2016
Certificate Of Registration - Assistant Agent - Strata Management
Under The Hammer
Higher School Certificate (Year 12) -
South Sydney High School