LINH NGUYEN

• Engage positively with each customer, providing professional and polite support for sales and service needs.
• Apply strong problem-solving and interpersonal skills to resolve conflicts.
• Build and maintain professional rapports with colleagues and upper management to drive team success.
• Support managers with store operations and daily tasks.
• Exceed established monthly goals while leveraging customer service, sales and employee management best practices.

• Quality Management System:

- Standard Operating Procedure (ISO9001 and ISO45001 standards)

- Created work instructions for assembling seats and inwards goods criteria guidelines
- Lean Manufacturing Project - Provided continuous process improvement and preventive and corrective actions to facilitate operational efficiency

- Digitised hand-cut seating trims and covers for the 2D automotive trim cutter

- Assisted with non-conformance and condition reports
- Assisted with quality audit on inwards goods and final products

• Safety and Environmental Management System:

- Risk assessments
- Hazards reports

- Participated in year-end stocktakes