Linh Nguyen
CALAMVALE,QLD
Summary
Dynamic and customer-focused professional with experience at Boba N Co. and Pho Inn. Proven ability to enhance team performance through effective communication and collaboration. Skilled in managing high-pressure situations while delivering exceptional service. Proficient in POS systems and inventory management, ensuring operational efficiency and customer satisfaction.
Overview
6
6
years of professional experience
Work History
Bubble Tea Barista
Boba N Co.
03.2024 - Current
- Prepared and served a variety of bubble tea beverages to ensure customer satisfaction.
- Collaborated with team members to optimize workflow during peak hours for increased efficiency.
- Used POS system to accurately enter orders and process payments.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Managed inventory levels, restocked supplies, and minimized waste through efficient practices.
Waitress
Pho Inn
07.2019 - 09.2023
- Delivered exceptional customer service, ensuring a positive dining experience for all guests.
- Managed multiple tables efficiently, prioritizing tasks to maintain timely service.
- Collaborated with kitchen staff to ensure accurate order fulfillment and presentation.
- Trained new waitstaff on restaurant protocols and menu knowledge to enhance team performance.
- Processed cash and credit transactions accurately, maintaining financial integrity at point of sale.
- Handled customer inquiries and concerns promptly, fostering a welcoming environment.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
Education
Bachelors of Nursing - Nursing
Griffith University
QLD10-2027
Diploma of Nursing - Nursing
TAFE Queensland
QLD02-2025
Skills
- Positive attitude
- Teamwork
- Teamwork and collaboration
- Customer service
Timeline
Bubble Tea Barista
Boba N Co.
03.2024 - Current
Waitress
Pho Inn
07.2019 - 09.2023
Bachelors of Nursing - Nursing
Griffith University
Diploma of Nursing - Nursing
TAFE Queensland
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