Lisa Spiteri

• Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
• Maintained accurate cash drawer, ensuring proper cash handling procedures
• Coordinated staff schedules to ensure optimal coverage and support operational needs.
• Supervised daily store operations, ensuring compliance with company policies and procedures.
• Collaborated with upper management to develop initiatives that drive store performance and profitability..

Marked-down clearance items and relocated merchandise to proper store areas.

• Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
• Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
• Improved overall team performance by effectively delegating tasks and providing clear instructions.
• Worked closely with team members to schedule breaks and shifts to meet state regulations.
• Excelled in every store position and regularly backed up front-line staff.
• Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
• Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.

• Coordinated the selection and preparation of online customer orders for efficient dispatch.
• Managed organization and scheduling of online order deliveries to enhance customer satisfaction.
• Assessed individual customer needs and provided customized support to ensure a positive experience.
• Achieved streamlined timesheet processes for individual deliverables, resulting in improved project tracking. Enhanced accuracy of reported hours through effective collaboration with team members. Delivered timely submissions of timesheets, contributing to overall project success.
• Assisted customers with product selection and inquiries to enhance shopping experience.
• Ensured store displays remained clean and organized to support effective product presentation.
• Maintained cleanliness and organization of store displays to promote product visibility.
• Informed and supported business leaders through consistent communication and administrative support duties.
• Assisted with onboarding of new employees.
• Edited and proofread documents for accuracy and completeness.
• Achieved high level of customer service with thorough product knowledge and attentive assistance.
• Ensured compliance with health and safety regulations, conducting regular checks and staff training.

• Co-ordinate the service delivery roster
• General administration duties
• Customer Service
• Maintain and monitor roster for clients
• Bookkeeping
• Recruit, hire, and train new team careers
• Managed communication between clients and care teams, enhancing service efficiency.
• Coordinated service delivery schedules, ensuring timely access to community care services.
• Resolved customer inquiries through effective communication and problem-solving techniques.
• Assisted in maintaining accurate customer records and account information using CRM software.
• Developed and implemented client-centred care plans to enhance service delivery.
• Collaborated with multidisciplinary teams to ensure seamless communication and coordination of care.
• Analyzed service delivery metrics to identify areas for improvement and drive operational efficiency.
• Developed and implemented client care plans to enhance individual support services.
• Collaborated with multidisciplinary teams to ensure holistic care delivery for clients.
• Developed strong referral networks within the community, leading to increased business opportunities.

• Devise
• At Industry Events and monthly seminars

• Provide excellent customer service to retail customers
• Assist trade customer with orders and stock
• Merchandise stock
• Liaise with team members to ensure smooth distribution and control
• General warehouse housekeeping.

• Delivery of parts to various mechanical workshops
• Complete timesheet for each individual delivery
• General Customer Service in store
• Stocktake and stock control monthly