Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lisa Williamson

Aveley,WA

Summary

I am a strongly self motivated, focused and hard working individual. I am a dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

12
12
years of professional experience

Work History

Customer Service Officer

WA Police Force
06.2019 - Current

This position contribute to the provision of an efficient and effective law enforcement customer service by responding to telephone calls from the community, including calls to 131444 and other general customer service lines; “000”, security monitoring centres and other urgent lines; Crime Stoppers; police stations and; requests for assistance from St Johns Ambulance and the Fire and Emergency Services Authority of Western Australia (WA). I am currently an acting Team Leader for my team, which involves standing in, to manage my team and the shift, when my Team Leader is away.

Army Reservist

The Australian Defence Force
09.2018 - Current
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Be able to work under pressure and make quick decisions

Traffic Controller

ASH Traffic
01.2017 - 09.2018
  • Communicated with team members using hand signals and radios.
  • Assembled signs and cones to direct traffic through construction sites.
  • Controlled pedestrian movements to prevent intrusion into work zones.
  • Routed traffic around construction sites for worker and driver safety.
  • Developed and implemented traffic control plans for special events to achieve smooth and organized flow.
  • Coordinated with other agencies to establish proper traffic control during periods of construction or other events.

Admin - 6 Weeks BP Oil Refinery Shutdown

ALS Industrial
02.2017 - 04.2017
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Construct reports and draw diagrams of mechanical components.
  • Document organisation

Head Cook

The Beach Shack Hillarys
05.2017 - 12.2017
  • Inspected freezer and refrigerator daily to check and maintain proper temperatures.
  • Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
  • Inspected kitchens to observe food preparation quality and service, food appearance, and cleanliness of production and service areas.
  • Trained kitchen staff to perform various preparation tasks under pressure.
  • Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
  • Oversaw scheduling, inventory management, and supply ordering to maintain fully stocked kitchen.

Crew Member/Crew Trainer/Manager

McDonald's Australia
01.2012 - 05.2017
  • Worked front counter, drive-thru and other areas.
  • Worked well with teammates and accepted coaching from management team.
  • Took orders, prepared meals, and collected payments.
  • Collaborated with team members to complete orders.
  • Completed cert 3 in retail operations then went on to become a manager

Education

No Degree - Cert 3 in Retail Operations

McDonalds WA
Franchise
2015

No Degree -

Police Preparation Course
TAFE
2013

Bachelor of Arts - Creative Industries, Majoring in Interior Design

Edith Cowen University
Mount Lawley
2012

High School Diploma -

Northcliff High School
South Africa
12.2010

Skills

  • Policy and Procedure Adherence
  • Customer Support
  • Logistics Coordination
  • Call Center Operations
  • Quality Assurance Monitoring
  • Training and Development
  • Computer literacy
  • Organisational skills
  • Problem solving
  • OH&S Regulations
  • Cert 3 in retail operations
  • Managerial skills
  • Senior first aid

Timeline

Customer Service Officer

WA Police Force
06.2019 - Current

Army Reservist

The Australian Defence Force
09.2018 - Current

Head Cook

The Beach Shack Hillarys
05.2017 - 12.2017

Admin - 6 Weeks BP Oil Refinery Shutdown

ALS Industrial
02.2017 - 04.2017

Traffic Controller

ASH Traffic
01.2017 - 09.2018

Crew Member/Crew Trainer/Manager

McDonald's Australia
01.2012 - 05.2017

No Degree - Cert 3 in Retail Operations

McDonalds WA

No Degree -

Police Preparation Course

Bachelor of Arts - Creative Industries, Majoring in Interior Design

Edith Cowen University

High School Diploma -

Northcliff High School
Lisa Williamson