Lisa Rachel Arokeum

• Achieving and exceeding individual and store sales targets by using effective selling skills; focusing on up-selling, UPT, ATV and productivity.
• Greeting customers and helped with product questions, selections and purchases.
• Organising store merchandise racks and displays to promote and maintain visually appealing environments.
• Assisting customers with prompt and polite support in-person and via telephone.
• Working closely with shift manager to solve problems and handle customer concerns.
• Using POS system to process sales, returns, online orders and gift card activations as well as working with KPIs to boost sales.
• Being a brand and store ambassador by maintaining a stylish and well-presented appearance.
• Key holder in operating the till system and inventory, handling financial transactions including returns and exchanges.
• Merchandising the store and maintaining high shop floor standards.
• Acting replacement when store manager is off-duty.
  

• Work in alignment with CAB’s values and Code of Conduct.
• Assist in booking client appointments for mediation services or legal services as required .
• Assists with the preparation of materials for training and other events as required .
• Maintain confidentiality and professionalism.
• Assist the Volunteer Coordinator/Mediation Coordinator with any other duties that are required . These include : proof reading files and other administration tasks.
• Opening, entering data and closing of files using FilePro legal management software.
• Answering Mediation line or Admin line as required and organise appointments.
• Greet all clients and manage them as required.

• Setting and enforcing performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
• Supporting and assisting team members in handling guest inquiries and requests and in resolving guest complaints, and food and beverage delivery.
• Assisting in organising and setting up venue before opening hours and maintenance of premises.
• Complying to values and regulations of Australian Venue Co. and The Claremont Hotel.
• Proficient food and beverage delivery and clearance of tables.

My role as Treasurer comprises in managing the club's financial aspect, with budgeting yearly allowance accordingly across events organized throughout the University semesters.

Main duties required :

• Tracking of financial expenditure and reporting on the financial status of the club
• Record budget and expenditure during the year
• Responding to financial queries via email and phone
• Prepare Financial breakdown for the Annual General Meeting (AGM)
• Collaboration with team to source quotes for merchandise, catering and items for event purposes
• Networking with the Student Guild Treasurer in relation to club budgeting matters

My role as a Secretary for the Mature Age Student Network (MASN) Equity Club consists in providing support to university students.

Main duties required :

• Daily handling of club emails and scheduling the monthly general meetings.
• Preparation, recording and distribution of agendas and minutes for monthly meetings.
• Setting up and organizing of online meeting through social platforms ( Zoom, Facebook or Microsoft Teams)
• Assist with the President and Vice President with the signing of minutes.
• Updating of membership database regularly for quarterly reports during the year.
• Monitoring and corresponding of emails related to club matters.
• Recording of file documentation in the form of USB, Google Drive and physical folders.
• Assist with enquiries from the executive and general committee.