Lottie Ridley
Gold Coast,QLD
Summary
Motivated Sales Assistant committed to providing excellent customer service. Organized, detail-oriented and empathetic to customer needs. Skilled at helping customers find the products and services that they need. Passionate coworker and love working in a team environment.
Overview
5
5
years of professional experience
Work History
Sales Assistant
Smiggle
09.2022 - 09.2023
- Helped customers locate products and checked store system for items.
- Assisted customers with prompt and polite support in-person and via telephone.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Established rapport with customers using active listening and interpersonal skills.
- Talked to Children with a positive attitude.
Smoothie Maker
Yolo Yoghurt Smoothie
09.2021 - 07.2022
- Prepared and served juices and blended drinks.
- Followed health, safety and sanitation guidelines with proper handwashing, food storage and sanitization.
- Took customer orders and accurately processed in system.
- Maintained, operated, set up and cleaned food preparation equipment.
Retail Cashier
Marks And Spencer
01.2021 - 03.2021
- Greeted all customers warmly to build welcoming and positive atmosphere within store.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers by answering questions and fulfilling requests.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Managed staffing levels to provide optimal support for cash register operations.
- Operated POS terminals and cash drawer balancing.
- Processed payments providing accurate charges and credits.
Sales Associate
Pandora
07.2020 - 12.2020
- Helped customers locate products and checked store system for merchandise at other sites.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Displayed merchandise by arranging in appealing ways to boost sales.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Managed efficient cash register operations.
Sales Associate
Forever 21
01.2019 - 07.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Answered customer questions about sizing.
- Accurately processed transactions.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Assisted customers with product returns, exchanges and refunds to increase satisfaction and trust.
- Communication with customers professionally and proactively to provide product information and advice.
- Recommended accessories and complementary purchases to boost revenue.
- Logged reports, expenses, receipts, and sales in company database.
- Managed efficient cash register operations.
Education
Bachelor of Counselling - Mental Health Counselling
Griffith University
Gold Coast, QLD11.2025
Skills
- Processing Payments
- Opening and Closing Procedures
- Customer Needs Assessment
- Stock Management
- Cash Register Operation
- Fitting Room Maintenance
- Communication
- Active listening
- Product knowledge
- Multitasking
- Customer service
- Attention to detail
- Organizational skills
- Problem-solving
- Social media savvy
- Interpersonal skills
- Store Organization
Timeline
Sales Assistant
Smiggle
09.2022 - 09.2023
Smoothie Maker
Yolo Yoghurt Smoothie
09.2021 - 07.2022
Retail Cashier
Marks And Spencer
01.2021 - 03.2021
Sales Associate
Pandora
07.2020 - 12.2020
Sales Associate
Forever 21
01.2019 - 07.2020
Bachelor of Counselling - Mental Health Counselling
Griffith University
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