Lou HENTZE
12 Hermitage Drive, Airlie Beach,QLD
Summary
As a dynamic waitress with extensive experience in hospitality, I excel in customer service and team collaboration.
Bilingual in French and English, I effectively communicate with diverse clientele.
I can easily go from the floor to the bar, to running food and drinks, to hosting, and to ensuring payments.
Call me an efficient hospitality chameleon!
Overview
2
2
years of professional experience
1
1
Certification
Work History
Waitress and Bar Attendant
KIMBERLEY SANDS RESORT
07.2025 - Current
- Was in charge of my own section and helped in others when needed.
- Was "pass master" and ensured a good communication between the kitchen and the floor.
- Assisted at the bar when needed.
- Was dish and kitchen hand twice a week.
Waitress
RESTAURANT DU PALAIS ROYAL
12.2024 - 05.2025
- Was in charge of the functions and the bigger tables.
- Provided exceptional customer service in a fast-paced, high-volume restaurant.
- Took orders, served food and beverages, and ensured customer satisfaction.
Waistress and Bar Attendant
MILKY LANE RESTAURANT
12.2023 - 06.2024
- Led the dining room service, ensuring efficient operations and customer satisfaction.
- Trained as a host, food and drink runner and waitress.
- Assisted managers, including training new staff members on operations procedures.
Education
Interior Design, Bachelor -
CREAPOLE
Paris, France06-2023
Business And Managment -
IPAG BUSINESS SCHOOL
Paris, France07-2020
Skills
- Customer service
- Team collaboration
- Decision-making
- Hospitality service expertise
- High volume dining
- Relationship management
Certification
- RSA
- Food Handling
- Management
- Driver's License
Languages
- French - Native
- English - Fluent
- Spanish - Intermediate
Affiliations
- Dance for 15 years, 10 years of national competition.
- Theatre for 8 years, created and directed 3 shows.
- Animals, volunteered in multiple shelters.
- Travel, visited 13 countries.
- Sport, adventures, adrenaline, facing my fears
Timeline
Waitress and Bar Attendant
KIMBERLEY SANDS RESORT
07.2025 - Current
Waitress
RESTAURANT DU PALAIS ROYAL
12.2024 - 05.2025
Waistress and Bar Attendant
MILKY LANE RESTAURANT
12.2023 - 06.2024
Interior Design, Bachelor -
CREAPOLE
Business And Managment -
IPAG BUSINESS SCHOOL