Louise Dias Primerano
Sydney,NSW
Summary
Bubbly and polite person, who loves to learn and works hard. Working nearly over 6 years in the hair industry, I have gained the skills in the customer service sector. Able to learn fast and adapt to multiple situations. Always open to learn. Results orientated, and always makes sure the job is always done in an efficient way. Thrives in busy environments and is able to look out side the box. Nothing is too hard or impossible. I have a positive attitude in all my work that I do. I show pride in everything I do and never settle for less.
Overview
11
11
years of professional experience
Work History
Postal Delivery Officer
Australia Post
Alexandrai , NSW
01.2017 - 07.2022
- Maintained confidentiality of personal information contained in letters or packages.
- Delivered mail to residential homes, businesses, post office boxes, and other designated locations.
- Inspected packages to ensure they met size and weight requirements for mailing standards.
- Responsible for ensuring that all parcels were accounted for upon completion of route deliveries.
- Attended training sessions regularly in order to stay up-to-date on changes in postal regulations.
- Ensured correct postage was affixed to all items before dispatching them for delivery.
Customer Service
Australia Post
Alexandria , NSW
05.2020 - 07.2020
- Contributed to a positive customer service experience by providing excellent customer service skills.
- Using SAP application, to investigate lost parcels.
- Replying to customer complaints and concerns sent by Melbourne headquarters
- Working with team leaders and posties to resolve any customer disputes
- Using Microsoft work applications
Second Year Hairdresser
Office Of Hair
04.2017 - 08.2017
- Answering Phone
- Organising Appointments
- Stock Taking
- Cash Handling and banking
- Customer service
- Sales
- Opening and Closing salon
Second Year Hairdresser
Locks Hair
01.2015 - 03.2017
- Answering Phone
- Organising Appointments with Katomba Application
- Washing hair
- Ambassador for Kevin Murphy and Kerestarse
- Sales
- Cash Handling and banking
- General Cleaning
- Customer service
- In-salon training foiling
- Colour Application
- Blow drying
- Retail
Parcel Officer
Australia Post
10.2016 - 01.2017
- Working on the Shoots (Sorters)
- Remediation
- MCAT
- Loose load out and in
- Inverters
- Manual Induction
- Manual Bull Ring
- WON
Assistant Hairdresser
Bruno and Marians Hairdresser
01.2012 - 12.2016
- Washing hair
- Roller sets
- Cleaning
- Tinting hair
- Maintaining tools and equipment
First Year Hairdresser
Edge Studios
07.2014 - 09.2014
- Maintain customer information records
- Answering the phones
- Communicating with clients
- Mixing and applying colour
First Year Hairdresser
Prema
03.2014 - 07.2014
- WH&S skills
- Cleaning and preparing salon
- Basin skills
- Sell hair care products
Deli
Woolworths
06.2013 - 03.2014
- Serving customers
- Handling and slicing cold meats
- Washing and disinfecting utensils
- Learning MS applications
- Payroll Applications (Work Brain)
- Learning to use Excel
Education
Certificate 3 - Hairdressing
Qualified Hairdresser
Sydney07-2017
Certificate III Hairdressing -
Ultimo Tafe
01.2017
Certificate III Hairdressing -
Petersham TAFE
01.2016
University of Notre Dame - Bachelor of Arts and Science
01.2013
Holy Spirit College - Higher School Certificate (HSC)
01.2012
Bankstown TAFE - TVET
01.2012
Session Styling- Kevin Murphy -
Barbering - Ultimo TAFE -
Skills
- Customer service
- Fast learner
- Adaptability
- Results-oriented
- Efficiency
- Problem-solving
- Positive attitude
- Pride in work
- Attention to detail
- Communication
- Organization
- Cash handling
- Sales
- General cleaning
- Answering phone
- Stock taking
- Banking
- Retail
- WH&S skills
- Mail handling
- Memorization
- MS applications
Hobbies and Interests
- Being challenged academically by tutoring high school English.
- Keeping up-to-date via Youtube (and other streams) on the latest trends in hairdressing and make-up.
- Trying out those hairstyles on my personal doll-head.
- Being creative by beading, painting, drawing and writing.
- Acting, playing my keyboard (piano) and singing in a new band with my friends.
- Riding my bike to improve the fitness of my mind, body and soul.
Timeline
Customer Service
Australia Post
05.2020 - 07.2020
Second Year Hairdresser
Office Of Hair
04.2017 - 08.2017
Postal Delivery Officer
Australia Post
01.2017 - 07.2022
Parcel Officer
Australia Post
10.2016 - 01.2017
Second Year Hairdresser
Locks Hair
01.2015 - 03.2017
First Year Hairdresser
Edge Studios
07.2014 - 09.2014
First Year Hairdresser
Prema
03.2014 - 07.2014
Deli
Woolworths
06.2013 - 03.2014
Assistant Hairdresser
Bruno and Marians Hairdresser
01.2012 - 12.2016
Certificate 3 - Hairdressing
Qualified Hairdresser
Certificate III Hairdressing -
Ultimo Tafe
Certificate III Hairdressing -
Petersham TAFE