Lucy Miles
Gold Coast,QLD
Summary
Dynamic administration professional with a proven track record at the Department of Health, Disability and Ageing. Expert in document management and compliance monitoring, I excel in enhancing operational efficiency and fostering client relationships. Adept at utilizing MS Office and guiding teams, I consistently deliver results that align with organizational goals.
Overview
3
3
years of professional experience
1
1
year of post-secondary education
1
1
Certification
Work History
A04 Administration Officer
Department of Health, Disability and Ageing
Brisbane, QLD
06.2025 - Current
- Provide administrative support to ensure the effective delivery of the file retention and disposal project
- Conduct record keeping, documentation checks, and reconciliation against retention and disposal schedules
- Prepare, process, and manage correspondence, court documents, exhibits, and records in accordance with legislative and departmental requirements
- Scanning, filing, documenting, and administrating file movements in line with guidelines
- Operate office equipment including photocopying, scanning, and printing devices
- Perform general administrative duties as required
- Undertake the movement and handling of physical file boxes
- Complete any other reasonable duties delegated by the Project Manager
- Provided guidance to team members on how to effectively complete tasks within established timelines.
- Responded promptly to customer inquiries or complaints in a polite manner.
- Ensured the security and confidentiality of sensitive information.
- Developed and maintained relationships with key clients and stakeholders.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Assisted in processing applications for Assistive Technology and Home Support packages.
- Maintained up-to-date records of client information and service usage.
A04 Access Support Officer
National Disability Insurance Agency (NDIA)
Gold Coast, QLD
06.2023 - 06.2025
- Supported clients in accessing disability services and resources effectively.
- Assisted in developing individualized plans for participants' needs and goals.
- Collaborated with team members to ensure compliance with agency policies.
- Facilitated communication between clients and service providers seamlessly.
- Participated in team meetings to discuss process improvements and strategies.
- Maintained accurate records of client interactions and service outcomes.
- Conducted assessments to gather relevant information for service delivery.
Education
Bachelor of Arts - Art History
University of Queensland
Brisbane , QLD 01.2016 - 12.2016
Skills
- Document management
- File retention
- Compliance monitoring
- Record keeping
MS Office,
InEight Team Binder,
SharePoint,
Content Manager
Photocopying
Scanning
Certification
- Baseline Vetting AGSVA Security Clearance
- Current Drivers Licence
Languages
English
First Language
Japanese
Intermediate (B1)
B1
Timeline
A04 Administration Officer
Department of Health, Disability and Ageing
06.2025 - Current
A04 Access Support Officer
National Disability Insurance Agency (NDIA)
06.2023 - 06.2025
Bachelor of Arts - Art History
University of Queensland
01.2016 - 12.2016