Luke Pollock
Echuca
Summary
Dynamic professional with a proven track record at the American Hotel, adept in personnel management and problem-solving. Excelled in enhancing customer satisfaction and team performance through effective leadership and communication. Demonstrated reliability and professionalism, ensuring high service quality and operational efficiency. Skilled in multitasking and time management, with a focus on achieving high quality results.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Assistant Venue Manager /Duty Manager /Supervisor
American Hotel
02.2020 - Current
- Overseen the running of the entertainment stock and rosters department within the business.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Enhanced customer satisfaction by providing top-notch service and addressing concerns promptly.
- Managed staff scheduling, hiring, and training to ensure a high level of service quality at all times.
- Trained employees in essential job functions.
- Enhanced team performance by providing ongoing coaching, feedback, and training opportunities for staff members.
Warehouse Packer
Cadell Food Service
02.2020 - 06.2020
- Inspected products before packaging to avoid shipping defective or damaged goods to customers.
- Enhanced warehouse efficiency by accurately packing and labelling products for shipment.
- Safely and securely loaded items to prevent damage during transport.
- Learned and followed warehouse safety protocols to prevent injuries and accidents.
Education
High School Diploma -
Echuca College
Echuca, VIC10-2019
Skills
- Strong leadership
- Writing and verbal communication
- Task prioritization
- Personnel management
- Teamwork
- Customer service
- Problem-solving
- Time management
- Multitasking
- Reliability
- Self motivation
- Professionalism
Certification
- High risk work licence (WorkSafe)
- White card (WorkSafe)
Timeline
Assistant Venue Manager /Duty Manager /Supervisor
American Hotel
02.2020 - Current
Warehouse Packer
Cadell Food Service
02.2020 - 06.2020
- High risk work licence (WorkSafe)
- White card (WorkSafe)
High School Diploma -
Echuca College
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