Luke Ryan
Huntingdale,Vic
Summary
Dynamic Manager offering expertise in building partnerships, retaining key accounts and enhancing profit. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Overview
23
23
years of professional experience
Work History
Major Accounts Senior Account Manager
Bowens Timber and Building Supplies
01.2012 - Current
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Ran monthly sales meetings and quarterly sales trainings.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
- Closed lucrative sales deals using strong negotiation and persuasion skills.
- Managed and motivated employees to be productive and engaged in work.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
Weekend Manager
Bowens Timber and Building Supplies
01.2009 - 01.2011
- Assisted in organising and overseeing assignments to drive operational excellence.
- Maintained high corporate standards at all times by ensuring that employees followed all company processes and procedures.
- Provided constructive feedback to workers, which improved morale, and boosted efficiency.
Account Manager
Bowens Timber and Building Supplies
01.2007 - 01.2011
- Used analytical skills to track and report on account performance metrics, providing insights for future growth opportunities.
- Informed customers of promotions to increase sales productivity and volume.
- Oversaw new business development to generate sales leads, negotiate client pricing and forecast revenue.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Built diverse and consistent sales portfolio.
- Served customers with knowledgeable, friendly support at every stage of the building phase.
Yard Foreman
Bowens Timber and Building Supplies
01.2006 - 01.2007
- Ensured timely completion of projects by coordinating and supervising daily tasks for the yard team.
Despatch Manager
Bowens Timber and Building Supplies
01.2006 - 01.2007
Yardman and Counter Sales
Bowens Timber and Building Supplies
09.2004 - 11.2005
Security Officer (Crowd Control)
Nuforce security group
01.2001 - 01.2004
Education
Certificate l and ll in Sport & Recreation -
Completion of VCE Year 11 and 12 -
De La Salle
Malvern, VIC12.2001
Certificate IV Building & Construction (Building) -
HIA
Jolimont10.2012
First Aid level 2 -
01.2011
Skills
- Team focused & Self motivated
- Intuitive to the needs of others
- Hands on, Results Driven
- Attention to detail
- Willingness to challenge myself to achieve desired goals and objectives
- Highly adaptable to all situations
- Embrace change and see it as an opportunity
- Self awareness, insightful and creative
- Self motivated with ‘can do’ attitude
- Collaborative Leadership style to achieve results
- Self management, goal setting and time management
Accomplishments
- Successfully provided the highest level of service to all of my customers, resulting in strong relationships and friendships.
- Organised a successful and effective brainstorming workshop, which resulted in new ideas and renewed initiatives and programs for the business.
- Completed all set tasks in an efficient and effective manner ensuring a high level of attention to detail whilst achieving set personal and team budgets.
- I was observed to have a strong work ethic as I was dedicated, conscientious and passionate regarding all set tasks.
Training And Professional Development
- Negotiating skills
- Achieving Team Excellence
- The ability to achieve personal and team budgets.
- Successfully lead a team to year on year sales and margin growth and success.
Roles And Responsibilities
Implementation of sales strategies alongside sales team.
Ensure the sales team meets their sales and profit targets.
Successfully manage a team of 3 external account managers and an internal team of 12.
Collaborate with other departments to ensure the business runs smoothly, effectively and achieves overall profitability.
Drive new business and seeks out new markets whilst commercialising the opportunities that arise.
Ensures the sales team meets their sales and profit targets.
References
To be provided upon request
Timeline
Major Accounts Senior Account Manager
Bowens Timber and Building Supplies
01.2012 - Current
Weekend Manager
Bowens Timber and Building Supplies
01.2009 - 01.2011
Account Manager
Bowens Timber and Building Supplies
01.2007 - 01.2011
Yard Foreman
Bowens Timber and Building Supplies
01.2006 - 01.2007
Despatch Manager
Bowens Timber and Building Supplies
01.2006 - 01.2007
Yardman and Counter Sales
Bowens Timber and Building Supplies
09.2004 - 11.2005
Security Officer (Crowd Control)
Nuforce security group
01.2001 - 01.2004
Certificate l and ll in Sport & Recreation -
Completion of VCE Year 11 and 12 -
De La Salle
Certificate IV Building & Construction (Building) -
HIA
First Aid level 2 -
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