Luk Fan YAU
Springmount,VIC
Summary
I am a highly adaptable and calm person, a good team player and able to work independently with the ability to multi-task. I have strong communication skills and great flexibility in adapting to change and challenges. My practice framework is shaped by a set of core values including respect, empathy, optimism and social justice. I am passionate in supporting individuals to live their best life in their own ways through walking alongside them and supporting their self-determination with strength-based approach. I strive to apply what I learnt to my practice, and I'm constantly seeking opportunities for critical reflection.
Overview
13
13
years of professional experience
Work History
Lead Educator
The Benevolent Society
05.2018 - Current
- Coordinating and ensuring delivery of engaging, reflective, inclusive daily program
- Including supervising educators, preparation and setup of indoor and outdoor areas, safety checks and implementing daily activities and routines
- Meeting specialized individual needs of children (for example, administering medications, checking allergy safety, implementing strategies for children with support needs)
- Coach, advise and provide on the job support to team members to improve their skills and knowledge in delivery of programming to improve client outcomes
- Engage in community initiatives designed to connect with parents, carers and community, for example, parent information sessions and community events
- Advise Manager, Team Leader or Teacher of any changes or concerns regarding children, their needs in terms of daily program, wellbeing, their services, or other risks, as soon as possible
- Document and create reports on client services using technology and paper based systems in clear, logical, understandable and timely way, such as creation of portfolios, daily update, and parent communication channels
Student Child and Family Practitioner
The Benevolent Society – Child and Family Services
07.2023 - 10.2023
- Work with clients (including children, young people and families) to undertake comprehensive assessments to develop, implement, monitor and review their client plan and outcomes that identify strengths as well as areas of risk, ensuring children and young people are actively engaged in process
- Develop contact schedules and conduct regular contact visits with clients
- Coordinate with other service providers including government departments and agencies, schools, health services, GP's and allied health providers to ensure services are delivered
- Assist clients to engage with wrap around services directly, as appropriate
- Support co-workers to plan, develop and facilitate or co-facilitate play groups and parenting programs
- Work in accordance with Resilience Practice Framework to ensure the services and support are person-centred, connected, effective, strength-based and safe
- Document and create reports on client services using technology and paper-based systems in clear, logical, understandable and timely way
Lead Educator
Avenues Early Learning Centre
02.2016 - 05.2018
- Provide children with a safe, secure, welcoming and nurturing environment
- Delivery of a high quality, inclusive EYLF program complying with National Quality Standards and all services policies and procedures
- Design, implement and evaluate educational programs for individuals and groups of children that inspire them to investigate, create and explore
- Create a friendly, caring, stimulating and active learning environment
- Work collaboratively within a team to ensure the best outcomes for children and families
Part-time Medical Retail Assistant / Receptionist
Focus Eyecare Studio – Ronnie Lui Optometrist
08.2014 - 02.2016
- Greeting customers upon arrival and over the phone as well as other front desk responsibilities
- Interacted with customers proactively, identifying needs and offering suitable product recommendations
- Explaining the various procedures utilized in the office
- Processing transactions
- Marketing and services
Human Resource Assistant
Convenience Retail Asia Ltd
03.2013 - 02.2014
- Assist in all aspects of Human Resources project follow up and coordination
- Advertise staff vacancies, assess applications, interview applicants, administer selection tests and prepare reports
- Provide training to the frontline staff
- Cooperate with other organizations, arrange career talks and provide employment opportunities
- Provide information to management and employees on human resource policies and procedures, including reward system and occupational health and safety programs
- Administer the records management and information systems, and maintain electronic and physical filling system
- Other related ad hoc projects
All-round Staff
Violetta Espresso Café
07.2012 - 03.2013
- Work as a barista, cashier, waitress & kitchen hand
- Customer Services
Personnel & Administrative Assistant
L.S. Collection HK Ltd
09.2011 - 07.2012
- Assist in all aspects of Administration and Human Resources project follow up
- Assist in payroll calculation
- Coordinate meeting with frontline sales team to maintain quality communication in order to promote quality customer service
- Support the recruitment processes through sourcing, screening, scheduling interviews, hiring and retention
- Assist office administrative duties in renovation, maintenance and logistics supply
- Maintain electronic and physical filling system
- Other related ad hoc projects
Education
Master of Social Work – Qualifying (part-time) -
Queensland University of Technology
Brisbane, QLD10.2025
Diploma of Early Childhood Education & Care -
TAFE Queensland
South Bank, QLD12.2015
Bachelor of Arts (Hons) International Business Management -
Oxford Brookes University
08.2011
Associate Degree of Business Administration in General Management -
City University of Hong Kong
06.2010
Skills
- Office Management
- Administrative Skills
- Records Management
- Attention to Detail
- Team Collaboration
- Interpersonal and Social Skills
- Multicultural Competence
Languages
English
Cantonese
Mandarin
References
- Fiona Hartley, 0405 507 534, fiona.hartley@gmail.com, Team Leader - Direct Supervisor, The Benevolent Society – Acacia Ridge Early Years Centre & Kindergarten (May 2018 - Feb 2024)
- Pratiksha Gopal, 0450 570 404, pratiksha.gopal@gmail.com, Child and Family Practitioner - Social work supervisor during placement, The Benevolent Society – Child and Family Services Team (Jul 2023 - Oct 2023)
Hobbies
- Exercise / outdoor sports
- Volunteer work
- Visual arts
Timeline
Student Child and Family Practitioner
The Benevolent Society – Child and Family Services
07.2023 - 10.2023
Lead Educator
The Benevolent Society
05.2018 - Current
Lead Educator
Avenues Early Learning Centre
02.2016 - 05.2018
Part-time Medical Retail Assistant / Receptionist
Focus Eyecare Studio – Ronnie Lui Optometrist
08.2014 - 02.2016
Human Resource Assistant
Convenience Retail Asia Ltd
03.2013 - 02.2014
All-round Staff
Violetta Espresso Café
07.2012 - 03.2013
Personnel & Administrative Assistant
L.S. Collection HK Ltd
09.2011 - 07.2012
Master of Social Work – Qualifying (part-time) -
Queensland University of Technology
Diploma of Early Childhood Education & Care -
TAFE Queensland
Bachelor of Arts (Hons) International Business Management -
Oxford Brookes University
Associate Degree of Business Administration in General Management -
City University of Hong Kong
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