Lynne KEY
Bushland Beach,QLD
Summary
Experienced and enthusiastic Administration Officer with over 30years experience in the sales/client service industries. Eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel in a new industry.
Overview
30
30
years of professional experience
Work History
Administration Officer
Townsville Women's Correction Centre
Townsville, QLD
03.2016 - Current
- Operate and maintain Prisoner’s canteen
- Manage prisoner orders and account transactions
- Compile delivery manifests in Excel
- Maintain stock levels for canteen and place orders with various suppliers
- Reconcile goods received through PTAS and investigate anomalies
- Operate forklift
- Co-ordinate delivery of canteen buy ups
- Maintain stock inventory of Centre consumables
- Carry out monthly stock take and investigate stock anomalies of canteen and chemical stock
- Source new stock and suppliers
- Monitor and control distribution of chemicals and consumables
- Process purchase orders through MYOB for chemicals and other consumables
- Receipt and raise GP vouchers to facilitate payment of accounts
- Liaise with Officers and other staff
- Log, distribute and maintain document Registers
- Issue corporate wardrobe
- Oversee and direct 2 prisoners in daily duties
- General administrative duties, telephone enquiries, document archiving and word processing
- Aid colleagues, managers and customers through regular communication and assistance
Sales and Dispatch Supervisor
Campbell’s Wholesale
Townsville, QLD
01.2013 - 03.2016
- Commenced employment as order picker then promoted to Sales and Dispatch Supervisor - due to company merger I moved to position of Sales Co-ordinator
- Received new orders, prepared documentation and assigned pickers
- Co-ordinate dispatch and delivery of orders
- Supervise and co-ordinate team of 11 including drivers and pickers
- Co-ordinate delivery of goods customers in Townsville, Charters Towers, North and Far North Queensland
- Communicated with Management as required to maximize efficiencies and resolve issues
- Directed investigations to verify and resolve customer or shipper complaints
- Processed orders, printed pick sheets, processed and printed invoices and created daily shipping logs
- Facilitated communications between customers and company representatives to answer questions or resolve concerns
Administration Assistant
Forks4U
Townsville, QLD
05.2012 - 08.2012
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
- Co-ordinate and schedule forklift service and maintenance jobs
- Co-ordinate Technicians to attend emergency breakdowns
- Create and process customer spare parts orders
- Data entry of timesheets
- Raise and maintain job cards
- Raise and process purchase orders
- Prepared daily employee work schedules for team members
Retail Sales Associate
Anaconda
Townsville, QLD
08.2006 - 04.2012
- Oversee daily running of Water & Clothing Department
- Maintain sufficient stock inventory
- Co-ordinate daily duties of other staff
- Perform all functions regarding receiving, stock, and housekeeping-related tasks
- Maintain up-to-date product knowledge by participating in product and vendor training
- Helped customers complete purchases, locate items and join reward programs
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers
- Stocked merchandise, clearly labeling items, and arranging according to size or color
- Provided accurate information about promotions, customer programs and products, helping drive high customer retention
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products
- Issued receipts and processed refunds, credits or exchanges
- Greeted customers and helped with product questions, selections and purchases
- Informed customers of current store promotions to encourage additional sales purchases
- Used POS system to process sales, returns, online orders and gift card activations
- Supported efficient and timely replenishment of sales floor merchandise
- Supported loss prevention goals by monitoring shopper behavior
- Maintained clean sales floor and straightened and faced merchandise
Office Administration Assistant
Lean & Hayward
01.1995 - 01.2000
- Administrative support to Director and team of surveyors and engineers
- Liaise with clients, community and local government authorities
- Interacted with customers by phone, email or in-person to provide information
- Prepare and finalise reports, transcribed from field notes
- Compilation of tender documents
- Arrange meetings, appointments, and executive travel
- Produced high-quality documents and reports, spreadsheets for internal and customer-facing needs
- Drafted common document templates for use by executives and employees
- Developed correspondence letters, memos and emails
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments
- Completed clerical tasks such as filing, copying and distributing mail
Office Administration Assistant
Maggiotto Building Concepts Pty Ltd
Liverpool, NSW
01.1993 - 01.1995
- Administrative support
- Developed correspondence letters, memos and emails
- Creating and distributing tender documents and plans
- Carrying out administrative and clerical duties
- Interacted with customers by phone, email or in-person to provide information
- Completed clerical tasks such as filing, copying and distributing mail
Administration Assistant
Westfield Constructions Projects
Liverpool, NSW
01.1991 - 01.1993
- Administrative support to Project Manager and other staff as required
- Reception duties
- Liaise with contractors and general public
- Co-ordinate reception staff
- Type general correspondence
- Create and distribute tender documents
- Create and distribute reports
- Organise boardroom catering and meetings
Administration Support
Boral Acrow Materials Handling Division
Blacktown, NSW
01.1988 - 01.1991
- Support Sales Manager and other staff
- Telephone sales
- Process customer orders
- Type general correspondence and quotations
- Provide verbal quotations for customer specific needs
- Prepare documents for exporting of goods
- Assist architectural staff and type quotations and reports
- Assist sales co-ordinator
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch
Administration Support
Denallen Investigation Services
Sydney, NSW
01.1987 - 01.1988
- Reception duties
- Administrative duties
- Prepare investigation and surveillance reports
- Prepare Affidavits of Service
- Transcribe dictated reports
- Liaise with clients
- Handle complaints
- General filing and mailing
- Daily banking
Administration Support
Gilbert Lodge & Company Ltd
Blacktown, NSW
01.1985 - 01.1986
- Sales administrative support to State Sales Manager and other sales staff
- Preparation and typing of general correspondence
- Manage upkeep of stock and inventory
- Prepare and distribute monthly sales reports
- Handle sales and order enquiries
- Carry out general office duties
- Mailing
- Creating and sending telex messages
clerical assistant
Frampton & Co Solicitors
01.1985 - 12.1985
- Secretarial support to two Solicitors
- Assist senior secretary
- Typing of general correspondence, Wills, Lease and Commercial legal documents
- General Filing
- Co-ordinating mail distribution
- Reception duties
Education
Certificate of Completion - Business Administration
Bedford Business College
Sydney, NSWSkills
- Written and verbal Communication skills
- Prioritisation and problem-solving
- Organisation and planning
- Research and analysis
- Attention to detail
- Customer service
- Phone Etiquette
- Discretion and confidentiality
- Team work
- Multi-tasking
- Not afraid to ask questions, curious and observant
- HRW/Forklift Licence
- Qld Driver's Licence
Bird and wildlife photography
I love to travel around this great Country and photograph birds in the wild.
Referees
Peter Jackson
Stores Supervisor
Townsville Correctional Centre
Ph: 4430 5438
Timeline
Administration Officer
Townsville Women's Correction Centre
03.2016 - Current
Sales and Dispatch Supervisor
Campbell’s Wholesale
01.2013 - 03.2016
Administration Assistant
Forks4U
05.2012 - 08.2012
Retail Sales Associate
Anaconda
08.2006 - 04.2012
Office Administration Assistant
Lean & Hayward
01.1995 - 01.2000
Office Administration Assistant
Maggiotto Building Concepts Pty Ltd
01.1993 - 01.1995
Administration Assistant
Westfield Constructions Projects
01.1991 - 01.1993
Administration Support
Boral Acrow Materials Handling Division
01.1988 - 01.1991
Administration Support
Denallen Investigation Services
01.1987 - 01.1988
Administration Support
Gilbert Lodge & Company Ltd
01.1985 - 01.1986
clerical assistant
Frampton & Co Solicitors
01.1985 - 12.1985
Certificate of Completion - Business Administration
Bedford Business College