Liangxian Zhao
Upper Mt Gravatt
Summary
Retail worker with proven track record in delivering high-quality customer service and maintaining smooth operations. Known for reliability and adaptability in dynamic environments, contributing effectively to team goals. Excels in cash handling, customer interaction, and problem-solving with focus on achieving results.
Fluent in Mandarin, Japanese and English, enabling seamless collaboration in global teams.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Cashier
Leading Fresh Fruit & Vegetable Market
12.2024 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
Receptionist
SL Floor
02.2024 - 08.2024
- Confirmed appointments, communicated with clients, and updated client records.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
Casual sale
Agomall
08.2019 - 10.2019
- Checking up on stocks and sorting out deliveries
- Providing excellent customer service either in store or online
- Assisting with store decoration and display
Second in Charge
Golden Vision Retail Ltd T /A 8 Street
01.2019 - 08.2019
- Maintain quality control weekly for all alcohol served
- Seek ways to cut waste and decrease operational costs
- Maintained and ordered all inventories
- Ensure customer satisfaction through promoting excellent service
- Worked well in a team setting, providing support and guidance.
Waitress
Golden Vision Retail Ltd
02.2018 - 01.2019
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
Housekeeper
Arena Apartment
11.2016 - 12.2017
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Prioritized guest comfort through attentive service, responding swiftly to special requests or concerns.
Tour guide
China travel service Pty. Ltd
11.2010 - 09.2011
- Make reservations wherever is necessary
- Contact hotel and local agent to confirm reservation
- Organizing vehicles for pick-up service
Education
Master - Information System
Griffith University
11.2023
Diploma - Interpreter
Sydney Institute of Interpreting and Translating
08.2017
Bachelor of Business - International tourism and hotel management
Griffith University
12.2016
Diploma - Hotel management
Griffith College
02.2014
Skills
- Patience and empathy
- Work ethic and integrity
- Customer assistance
- Multitasking
- Can-do attitude
Certification
- SITHFAB204 Prepare and serve Espresso Coffee
- SITHFAB002 Provide responsible service of alcohol
Timeline
Cashier
Leading Fresh Fruit & Vegetable Market
12.2024 - Current
Receptionist
SL Floor
02.2024 - 08.2024
Casual sale
Agomall
08.2019 - 10.2019
Second in Charge
Golden Vision Retail Ltd T /A 8 Street
01.2019 - 08.2019
Waitress
Golden Vision Retail Ltd
02.2018 - 01.2019
Housekeeper
Arena Apartment
11.2016 - 12.2017
Tour guide
China travel service Pty. Ltd
11.2010 - 09.2011
Diploma - Interpreter
Sydney Institute of Interpreting and Translating
Bachelor of Business - International tourism and hotel management
Griffith University
Master - Information System
Griffith University
Diploma - Hotel management
Griffith College
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