Mackenzie Solly
Riot City Wrestling
Dernancourt,SA
4
years of professional experience
Adaptable Cafe and Customer service worker with experience in beverage crafting, safe food handling, and POS transactions. Strong teamwork, cleanliness, and quick learning help maintain smooth daily operations and positive guest experiences. Hard worker with great time management skills. Friendly and easy to get along with. Always on time and am willing to learn new things.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Great listing and understanding customer desires. Love teamwork and working singly.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Work History
Cafe Worker
6 Months- Greeted guests promptly and answered menu questions with clear, friendly service.
- Prepared coffee, espresso, and beverage orders with consistent attention to recipe standards.
- Operated POS system to process transactions and support smooth customer checkout.
- Maintained clean workstations, dining areas, and equipment throughout daily shifts.
- Restocked ingredients, cups, and supplies to support continuous service flow.
- Followed food safety procedures when handling drinks, pastries, and prep items.
- Assisted teammates during rush periods to keep order fulfillment organized and efficient.
- Learned cafe routines quickly and adapted to changing priorities in fast-paced service.
- Maintained a clean and organized café environment, adhering to health and safety regulations.
- Managed cash register transactions accurately, ensuring proper handling of cash and credit card payments.
- Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures.
- Handled high-pressure situations calmly while multitasking effectively to maintain optimal productivity levels during busy periods.
- Supported fellow team members in achieving a smooth workflow during peak hours.
- Enhanced customer satisfaction by providing efficient and friendly service with a welcoming attitude.
- Produced food and drink products adhering to company quality and quantity standards.
- Displayed calm and friendly demeanor when addressing and resolving customer issues and complaints.
- Assisted in training new staff members on café procedures, policies, and customer service standards to ensure a consistent experience for all patrons.
- Prepared fresh, high-quality food items by following strict company guidelines for preparation and presentation.
- Trained new cafe workers in sales, customer service, and safety.
- Addressed and resolved customer service issues to establish trust and increase satisfaction.
- Demonstrated proficiency in operating espresso machines and other equipment to consistently deliver quality beverages.
- Promoted cafe offerings through engaging interactions with customers, highlighting specials or new menu items.
Customer Service Representative/Pro Wrestler
2 Years 5 Months- Addressed customer inquiries to ensure satisfaction and foster a positive service experience.
- Supported busy trading periods by prioritizing tasks, managing queues, and delivering consistent customer service.
- Addressed customer inquiries to ensure satisfaction and foster a positive service experience.
- Resolved fan inquiries across ticketing, event schedules, and merchandise support with accurate, timely responses.
- Trained new team members on service procedures, response standards, and escalation handling.
- Collaborated with event staff to support live show operations and address onsite fan needs.
- Improved service workflows by refining response templates and streamlining repetitive support tasks.
Hair Salon Assistant
1 Year 7 Months- Prepared color mixes, foils, and supplies for scheduled appointment services.
- Supported stylists with shampooing, conditioning, and rinse services for client comfort.
- Refilled retail products, towels, and backbar inventory to keep workflows steady.
- Assisted clients with check-in, seating, and basic service coordination at front desk.
- Organized laundry cycles for capes, towels, and linens to support daily operations.
- Cleaned work areas between appointments to ensure efficient stylist turnover.
- Answered telephone calls to provide information and schedule new appointments.
- Managed appointment scheduling and confirmed bookings, resulting in efficient salon operations and minimal wait times for clients.
Customer Service Representative
2 Years- Responded to customer inquiries across phone, email, and in-store channels with accurate product and order information.
- Processed online and phone orders, ensuring correct details for delivery, pickup, and gift packaging requests.
- Resolved complaints professionally, supporting positive outcomes and maintaining strong customer satisfaction.
- Advised customers on product ranges, gift selections, and seasonal promotions using detailed product knowledge.
- Handled point-of-sale transactions, returns, and exchanges while following store policies and service standards.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
High School Diploma
Skills
Espresso machine operation
Beverage crafting
Workstation sanitation
Adaptability in service
Beverage preparation
Kitchen support
Beverage preparation
Cleanliness and hygiene
Transaction accuracy
Order fulfillment
Teamwork and collaboration
Menu knowledge
Interests
Gym Workouts
DIY and Home Improvement
Woodworking
Animal Care
Documenting and sharing travel experiences.
Tech enthusiast
passionate about exploring the latest advancements and innovations.
I enjoy sketching and drawing
which helps improve my creativity and attention to detail.
Timeline
Cafe Worker
Hidden Leaf Cafe
04.2026 - CurrentRead More
Hair Salon Assistant
Rock Retro Scissors
09.2024 - 04.2026Read More
Customer Service Representative/Pro Wrestler
Riot City Wrestling
05.2024 - CurrentRead More
Customer Service Representative
Charlesworth Nuts
10.2022 - 10.2024Read More
Modbury High School
High School Diploma
Read More