Macy Partenfelder
Shortland,NSW
Summary
Proven team player, experienced with hospitality roles and bustling cafe environments, honing both customer service and time management skills. Developed proficiency in handling diverse tasks, including serving customers through POS systems, preparing food/beverages efficiently and communicating with back of house to ensure quality service. Seeking to transition into new field, with a positive attitude and a willingness to learn new skills.
Overview
6
6
years of professional experience
Work History
Cafe Worker
The Big Banana Fun Park
03.2023 - 01.2025
- Maintained a clean and organized café environment, adhering to health and safety regulations.
- Managed cash register transactions accurately, ensuring proper handling of cash and credit card payments.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures.
- Handled high-pressure situations calmly while multitasking effectively to maintain optimal productivity levels during busy periods.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Server / Barista
Muffin Break
02.2022 - 03.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Controlled line and crowd with quick, efficient service.
- Operated espresso machines and commercial coffee brewers to create beverages.
After School Care Worker
OSHC, Narara Valley
10.2020 - 12.2021
- Enhanced student participation by incorporating age-appropriate games and activities into the after-school program.
- Provided a supportive environment for students dealing with academic or personal challenges, offering guidance when needed.
- Facilitated group activities to develop social skills and teamwork among students within the after-school program.
- Monitored student safety during outdoor playtime while encouraging physical activity and sportsmanship among peers.
- Contributed to a positive atmosphere within the after-school care setting by consistently modeling respect, empathy, and kindness towards others.
- Managed daily after-school care operations, ensuring a safe and nurturing environment for all students.
Catalogue Deliverer
Salmat
07.2019 - 12.2019
- Collected and distributed catalogues.
- Sorted and packed catalogues in preparation for delivery.
- Demonstrated self-reliance by meeting and exceeding workflow needs.
- Planned efficient routes to maintain delivery schedules.
Education
Bachelor of Psychological Science And Law -
Newcastle University
Newcastle, NSW01-2030
High School Diploma -
Coffs Harbour Senior College
Coffs Harbour10-2023
Skills
- Teamwork and collaboration
- Customer service
- Cleanliness and hygiene
- Flexible schedule
- Espresso machine operation
- Barista techniques
- POS system operation
- Punctual and reliable
- Safe food handling
Timeline
Cafe Worker
The Big Banana Fun Park
03.2023 - 01.2025
Server / Barista
Muffin Break
02.2022 - 03.2023
After School Care Worker
OSHC, Narara Valley
10.2020 - 12.2021
Catalogue Deliverer
Salmat
07.2019 - 12.2019
Bachelor of Psychological Science And Law -
Newcastle University
High School Diploma -
Coffs Harbour Senior College
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