Maddison Handel
Blue Haven, ,NSW
Summary
Talented barista with deep familiarity of espresso machine, blender and coffee maker operations. Customer-oriented candidate recognized for delivering high-quality service to promote cafe's culture, values and mission. Consistently receives excellent feedback and praise from customers.
Overview
6
6
years of professional experience
Work History
Barista All Rounder
Cosmo Coffee
05.2023 - 09.2023
- Prepared specialty drinks such as cappuccinos, lattes and mochas.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Followed exact recipes for mixing and preparing beverage and food items.
- Restocked display cases with attractive arrangements to promote specialty food items like croissants and muffins.
- Minimized spoilage with proper use of first-in-first-out stock procedures.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
Head Barista
Fibonacci Coffee
11.2017 - 02.2022
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Monitored customer feedback to improve barista performance and customer service.
- Served customers quickly and efficiently and created strategies to prevent delays.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
Skills
- Latte Art
- Safe Food Handling
- POS Systems
- Product Recommendations
- Customer Service
- Team Building and Leadership
Timeline
Barista All Rounder
Cosmo Coffee
05.2023 - 09.2023
Head Barista
Fibonacci Coffee
11.2017 - 02.2022