Summary
Overview
Work History
Skills
Timeline
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Maddison Handel

Blue Haven, ,NSW

Summary

Talented barista with deep familiarity of espresso machine, blender and coffee maker operations. Customer-oriented candidate recognized for delivering high-quality service to promote cafe's culture, values and mission. Consistently receives excellent feedback and praise from customers.

Overview

6
6
years of professional experience

Work History

Barista All Rounder

Cosmo Coffee
05.2023 - 09.2023
  • Prepared specialty drinks such as cappuccinos, lattes and mochas.
  • Sanitized equipment and wiped down counters and tables to prevent spread of germs.
  • Followed exact recipes for mixing and preparing beverage and food items.
  • Restocked display cases with attractive arrangements to promote specialty food items like croissants and muffins.
  • Minimized spoilage with proper use of first-in-first-out stock procedures.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.

Head Barista

Fibonacci Coffee
11.2017 - 02.2022
  • Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
  • Monitored customer feedback to improve barista performance and customer service.
  • Served customers quickly and efficiently and created strategies to prevent delays.
  • Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
  • Recommended products based on solid understanding of individual customer needs and preferences.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Controlled line and crowd with quick, efficient service.

Skills

  • Latte Art
  • Safe Food Handling
  • POS Systems
  • Product Recommendations
  • Customer Service
  • Team Building and Leadership

Timeline

Barista All Rounder

Cosmo Coffee
05.2023 - 09.2023

Head Barista

Fibonacci Coffee
11.2017 - 02.2022
Maddison Handel