Maddison Ward
Moorooka,QLD
Summary
My name is Maddison and I am a 25 year old female. I have lived in Brisbane my whole life. I am a trained and high achieving salesperson, specializing in face-to face sales, prospecting business and elite customer service. I have experience in Private & Business-to business sales, sales & product training and showroom planning, as well as detailed product presentations. I am a goal kicker; target exceeder and I am looking to expand my career in sales and customer service. I am wanting to broaden my horizons in sales, to explore selling and servicing different products to different customer bases. In my spare time, I enjoy spending time with my partner, his son (8). I am a classically trained musician, beginning my training at age 5 working my way towards high achievements in many musical disciplines and instruments. I still play for pleasure in my down time. I have a class C open license, and a reliable vehicle to go along with it. I am also trained in first aid, fire and workplace safety.
Overview
7
7
years of professional experience
Work History
Experienced Senior Sales Consultant
Motorama MG Moorooka
Moorooka
05.2023 - Current
- My role at Motorama MG Moorooka as an experienced senior sales consultant means no 2 days are the same
- My previous experience in sales has elevated me to this position where I have not only made work achievements, but personal too! For 2023, I was awarded “Guru Status” meaning I consistently sold and delivered above target (18) every month
- This role has also solidified to me that sales is my passion and where my skill set and personality really shine
- Motorama has also provided me more training for sales than ever before, with one on one and group training monthly
- My role here entails the typical car sales daily jobs i.e
- Test drive, qualifying clients, assisting with aftermarket and finance, as well as negotiation on trade ins and change over figures
- I also am responsible here for showroom presentation, safety and cleanliness
- One thing I take extra pride in in my role is customer satisfaction
- Working with a brand like MG which is a fixed price product has grounded me in the sense that I need to sell myself more than the product in certain circumstances
- This has meant I need to take extra steps and adapt differently to every client, change my pitch from a typical “road to the sale” and change tactics to ensure I am adapting to all client types
- My google review satisfaction rating is consistently 5 stars since starting with MG
- I believe my roles with more ‘premium’ brands has assisted greatly in this regard
- Just because it’s a ‘budget’ product, does not mean the customer gets ‘budget’ service, is my motto! MG is a product with a fast turn over rate, with most vehicles being in stock for immediate delivery
- Time management has never been more important to me than it is now
- With limited time between sign up and handover, the client needs to be serviced fast and strong, often clients will arrange collection when purchasing the car
- Managing my time to ensure nothing gets missed and all steps are completed at 100% efficacy is done by a very detailed personal calendar to ensure all payments, registrations, after care products, trade ins and finance is all settled and sorted in a very short timeframe.
Car Sales Person - Senior Consultant
Keema Hyundai Mount Gravatt
Mount Gravatt
10.2021 - 02.2023
- My Role at Keema was to sell new motor vehicles, maintain showroom presentation, prospect new business, maintain repeat business, stay on top of stock and arrival times and upkeep supreme product knowledge
- The Hyundai product required me to confidently present and sell 7 passenger vehicles, 4 performance vehicles and one commercial vehicle so expertise in a wide range of product is a necessity
- I am very proud of my product knowledge and presentation skills, in fact, I have won state and nation-wide product competitions
- Sales requires more attentive and knowledgeable sales people now more than ever when there is so much competition yet so few products to sell due to supply chain issues worldwide
- Keeping organized and managing my time is the highest priority to me in my current workplace, as I am expected to not only sell and deliver 20+ vehicles monthly, but keep customers who have pre ordered vehicles up to date whilst attempting to potentially swap their orders to readily available vehicles
- I thoroughly enjoy spending time with my clients, attentiveness to the client is a high priority of mine and I have been trained to pick up on customers body language, how to follow the road to the sale, how to close the sale in a timely yet effective manner and how to create a more memorable experience for the client
- At Keema, I have consistently been in the top 10 of more than 75 sales people for monthly targets and achievements, excelling in upselling aftermarket products and maximizing profits per unit.
Car Sales Person - Junior & Senior Consultant
Moorooka Nissan
Moorooka
06.2019 - 10.2021
- I Began my career in sales at Moorooka Nissan
- I was taken under the wing of a manager that had been in the motor industry for more almost 50 years
- I was taught the meaning of selling in itself, how to not just sell the product but to sell yourself as well
- I learned how to listen and learn from every little thing the customer says, how to direct the sale to remain in control but let the client think they are the one steering the conversation
- I was taught how to present the product in a way that it proves itself superior to the competition but also show how buying from me is the right choice for reasons of having an easy consultation/ overall satisfaction and takeaway experience after the purchase
- I thoroughly enjoyed working with the Nissan product, especially the performance vehicles
- Working with a product of such high value and significance worldwide taught me how to execute high profile sales and customer service
- Selling motor cars taught me how to adapt to individual buying styles, overcome sales objectives and how to create the ultimate buying experience
- I believe the key to creating a memorable and pleasurable purchase is to respect where the customer is coming from: both in wants, needs and financial situation
- In the last 12 months at Moorooka, I was the highest Grossing and performing sales consultant of 20 + salespeople.
Dining and Food Service - Dining room manager & second in charge
Urban Cocina
09.2017 - 04.2019
- Urban Cocina is a small family run café I worked for, run by Vale Jim George, I worked as a daily operations manager and food preparation & service attendant
- I worked 2 days customer facing, whether it be making and serving coffees, fresh juice and a range of cabinet foods
- This role also required order taking, cash handling and EOD banking duties
- I Spent 2 days a week working in the kitchen under the owner/head chef preparing made-to-order meals, food preparation & cooking, food safe cleaning duties, food ordering and stock take
- Every day it was my duty to ensure the entire café is running smoothly and efficiently
- This role taught me discipline, how to multitask and maintain uniform performance under pressure and how to always remember & respect the ship’s captain in life, whether it be the head chef, manager or boss.
Education
High School Diploma -
Cavendish Road SHS
Holland Park, QLD12-2015
Certificate III - Music & Music Business
Tafe QLD
South Brisbane12-2015
Skills
- Business opportunity development
- Outbound sales calling
- Product and service knowledge
- Target markets
- High quality presentations
- Contract negotiation and closing strategies
- Sales Strategies
- Sales proposal creation
- Account Management
- CRM Software
- Cold-calling
- Sales Presentations
Other Roles
- McDonald's
- IGA deli
- Local brewery
- Silver and gold jewellery store
- Tobacconist/ newsagent
References
- Ed Staff, Moorooka Nissan, 0438667003
- Dale Mitchell, Keema Hyundai Mount Gravatt, 0401364516
Timeline
Experienced Senior Sales Consultant
Motorama MG Moorooka
05.2023 - Current
Car Sales Person - Senior Consultant
Keema Hyundai Mount Gravatt
10.2021 - 02.2023
Car Sales Person - Junior & Senior Consultant
Moorooka Nissan
06.2019 - 10.2021
Dining and Food Service - Dining room manager & second in charge
Urban Cocina
09.2017 - 04.2019
High School Diploma -
Cavendish Road SHS
Certificate III - Music & Music Business
Tafe QLD
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