Madeline Cairns
Cheltenham,VIC
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Program Officer- Youth Mental Health and Suicide Prevention
South Eastern Melbourne Primary Health Network
01.2022 - Current
- The management of contracts, including monitoring contract requirements and engaging with contracted providers
- The development and implementation of key commissioning resources and assist with developing outputs and outcomes that are measurable against contract deliverables
- Assisted in developing long-term strategies for sustainable programming by analyzing trends within target populations.
- Participated in evaluations to inform future directions of commissioning processes
- Involvement in program evaluation and continuous improvement
- Development of the youth mental health needs assessment in collaboration with the SEMPHN business innovation team
- Advocating and coordinating the extension of headspace Hastings First Nations Social & Emotional Well-being Worker as the need escalated in the area
- Connecting with the local Aboriginal Association William Warrain as part of a men's group, yarning about mental health and headspace
- Clear, concise communication with external stakeholders to support change management
- Development of key procedural and project documentation, including program guidance materials
- Support data analysis to inform the quality improvement and planning
- Co-designing resources for the community with people of lived experience.
- Enhanced program efficiency by streamlining processes and implementing data-driven improvements.
- Collaborated with cross-functional teams to design and implement innovative programs that addressed community needs.
- Developed and managed budgets for multiple projects, ensuring optimal resource allocation and financial sustainability.
- Established strategic partnerships with external organizations, expanding program reach and impact.
- Organized workshops and trainings for stakeholders, increasing understanding of program goals and objectives.
- Developed comprehensive communication plans to effectively disseminate information about programs to relevant parties.
- Managed complex projects from inception to completion, ensuring timely delivery of high-quality results.
Project Officer- Mental Health Services
North Western Melbourne Primary Health Network
01.2021 - 01.2022
- Develop and execute a range of implementation strategies to provide clear and timely information on commissioned services/programs, including program logic, project plans, communication and engagement plans, and risks and issues registers
- Ensuring appropriate arrangements are in place to monitor and manage commissioned activities in accordance with agreed performance indicators, quality standards, budget and timeframes
- Utilising data and working with the community and partners to identify current and future population health needs, priorities, and gaps in health care services
- Lead PHN provider networking and coordination activities
- Work collaboratively and proactively with other PHN staff, and external stakeholders, to support the successful implementation of initiatives and achievement of outcomes
- Maintaining high-performing working relationships with external stakeholders such as headspace centres, the Royal Children's hospital and non for profit organisations, to deliver outcomes within commissioned services and programs
- Coordinate effective procurement of services, covering technical capability, reporting procedures and quality mechanisms.
- Enhanced project efficiency by streamlining communication channels and implementing effective collaboration tools.
- Reduced project delivery timelines through meticulous planning, scheduling, and resource management.
Program Support Officer, Commissioning, Mental Health Service
North Western Melbourne Primary Health Network
- Undertaking research and analysis to support activity
- Supporting best practice project/program methodology to ensure timely achievement of deliverables and performance targets, best-practice risk, and issues management
- Providing high-quality written reports and presentations to teams as requested
- Managing the HeadtoHelp inbox, organising and inputting referrals from external sources as well as webform management and voicemails.
Administration Support Officer Commissioning, Mental Health Service
North Western Melbourne Primary Health Network
11.2020 - 02.2021
- Managed incoming correspondence effectively by sorting mail, directing calls, and responding promptly to emails from clients or vendors.
- Operating in a flexible manner that acknowledges shared organisational objectives and the need to support tasks across the team
- Management of Excel data systems as well as evaluations and reporting referral statistics to senior management.
- Supported financial operations by assisting with budgeting, invoicing, and expense tracking tasks.
- Assisted in employee onboarding processes, contributing to a seamless integration of new hires into the workplace environment.
Community Engagement Officer
Highett Neighbourhood House/ Hampton Community Centre
01.2020 - 01.2021
- Enhanced community involvement by organizing and leading outreach programs and events.
- Developed strong partnerships with local organizations, fostering a collaborative approach to community engagement.
- Improved community relations by hosting open forums for discussion and addressing concerns proactively.
- Facilitated volunteer recruitment efforts, resulting in a substantial increase in participation rates.
- Implemented innovative fundraising campaigns that generated significant financial support for organization''s projects and initiatives.
- Coordinated large-scale annual events, ensuring smooth planning, execution, and post-event follow-up activities took place successfully.
- Served as an organizational liaison between key stakeholders, including government agencies, businesses, schools, nonprofits, and local residents.
- Delivered clear presentations at town hall meetings on behalf of the organization highlighting achievements and future plans.
Pain Relief and Wellness Centre- Clinic Manager
Pain Relief and Wellness Centre Pty Ltd
04.2018 - 01.2021
- Planning and implementing strategies for community information nights
- Working with Medicare/ TAC/ DVA/ NDIS and work cover insurance claims - Stimulate the growth of the clinic
- Successfully managed clinic budgets, optimizing resource allocation for maximum efficiency.
- Enhanced team performance by providing regular training and professional development opportunities.
- Developed strong relationships with patients, fostering trust and loyalty to the clinic.
- Implemented innovative marketing strategies, increasing patient awareness and attracting new clients to the clinic.
- Maintained a clean, safe environment for both patients and staff by enforcing strict adherence to infection control protocols.
- Coordinated community outreach efforts to promote health education and build strong connections between the clinic and local residents.
- Hired, trained and supervised employees to maintain team of high performers.
- Monitored number of patients and wait times to create efficient flow of patients from check-in to check-out.
Customer service
Woolworths Southland
06.2010 - 01.2018
- Displayed exceptional customer service and communication skills.
- Trained new staff in product knowledge and customer service protocols.
- Greeted customers at counter and provided excellent customer service.
- Resolved escalated customer service inquiries and complaints to maintain satisfaction.
- Trained and supervised staff to provide highest level of customer service.
- Assisted store manager in meeting standards for customer service and quality.
- Worked closely with other internal departments to resolve customer service issues.
Education
Bachelor of Applied Public Health -
Australian Catholic University
12.2020
Kilbreda College Mentone
12.2013
Skills
- Meeting Facilitation
- Time Management
- Software Proficiency
- Data Analysis
- Process Improvement
- Stakeholder Engagement
- Strategic Planning
- Project Management
- Contract Management
- Project Planning
Certification
Level One Adult Abuse training
Lifeline Accidental Counsellor
Certificate: Introduction to Motivational Interviewing
First Aid Training and CPR
Current Disability Worker Exclusion Scheme (DWES)
MARAM Training
Advanced Training is Suicide Prevention - Black Dog Institute
Yarning SafeNStrong
Timeline
Program Officer- Youth Mental Health and Suicide Prevention
South Eastern Melbourne Primary Health Network
01.2022 - Current
Project Officer- Mental Health Services
North Western Melbourne Primary Health Network
01.2021 - 01.2022
Administration Support Officer Commissioning, Mental Health Service
North Western Melbourne Primary Health Network
11.2020 - 02.2021
Community Engagement Officer
Highett Neighbourhood House/ Hampton Community Centre
01.2020 - 01.2021
Pain Relief and Wellness Centre- Clinic Manager
Pain Relief and Wellness Centre Pty Ltd
04.2018 - 01.2021
Customer service
Woolworths Southland
06.2010 - 01.2018
Program Support Officer, Commissioning, Mental Health Service
North Western Melbourne Primary Health Network
Bachelor of Applied Public Health -
Australian Catholic University
Kilbreda College Mentone
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