Tai Chi
Travis Lind
Public Servant
Adelaide,Australia
Summary
Accomplished professional with a background in communication, processing, legislation, policy compliance, and customer satisfaction at Services Australia. Expertise in banking and casino operations highlights a commitment to exceptional customer service, accuracy and effective problem-solving. Proven track record in driving continuous improvement initiatives, enhancing team dynamics and operational efficiency through integrity and critical thinking. Exceptional multitasker adept at managerial tasks as well navigating dynamic environments while maintaining strong documentation and writing skills.
Overview
8
8
years of professional experience
Work History
Australian Public Servant - F.H.A. Processing
Services Australia
Adelaide, Australia
01.2024 - Current
- Completed designated audits in compliance with approved procedures.
- Manage diverse responsibilities, ensuring both routine and complex duties are accomplished efficiently.
- Help and guide fellow team members on complex coding and advise them on any policy legislation related to customer’s claim.
- Understand, interpret and apply policy to different case basis.
- Provided ongoing information about changes in claim policies to ensure customer and stakeholder awareness.
- Proposed revisions to improve existing procedures.
- Maintain strong relationship with managers and fellow team members and also shows respect and maintain APS values and standards.
- Prepare working papers, documentation and reports on specific assigned tasks to the required quality standard.
- Coordinated with service providers for seamless operation.
- Manage competing demands effectively.
- Verified accuracy of data entered into system before submitting for review.
- Assisted claimants, providers and clients with problems or questions regarding claims.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Recognized by management for providing exceptional customer service.
Personal Banking Advisor
Westpac
Adelaide, Australia
02.2020 - 01.2024
- Handled cash transactions, balanced cash drawers and responsible for vault operations.
- Performed administrative tasks regarding banking products, including handling phone calls, inquiries and emails.
- Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse.
- Scam and Fraud awareness training to help identify scam and protect customers.
- Conducted special service and account transactions for customers, including checks and placing stop payment orders.
- Risk management training as well as data collection and analysis.
- Completed daily cash balancing and counting for entire bank vault.
- Provided financial advice and guidance to clients on various banking products and services.
- Assisted with opening new accounts, transferring funds, setting up direct deposits, issuing debit cards.
- Developed strong relationships with high net worth clients by providing personalized service.
- Ensured compliance with all applicable laws and regulations governing the banking industry.
- Responded promptly to customer inquiries regarding banking products or services via phone, email, or face-to-face meetings.
Croupier
Adelaide SkyCity Casino
Adelaide, Australia
02.2017 - 02.2020
- Calculated odds and payouts to effectively distribute and collect bets at close of each hand.
- Detailed rules, betting structure and variations of games.
- Maintained enjoyable environment by entertaining and engaging players at tables.
- Explained rules, took bets, and delivered payouts to facilitate movement of games.
- Communicated with supervisors and managers about suspicious or unruly behavior.
- Demonstrated self-reliance by meeting and exceeding workflow needs.
- Dealt cards to casino patrons in accordance with house rules and regulations.
- Adhered to strict security protocols when handling money or sensitive information.
- Interacted with customers in a friendly manner while maintaining professionalism at all times.
- Demonstrated proficiency in operating various table games such as Blackjack, Baccarat and Poker.
- Promoted special events or promotions taking place within the casino facility.
- Provided excellent customer service by responding to inquiries and resolving complaints.
Education
Personal Banking -
KAPLAN
Adelaide, SA01.2022
Certificate IV - Small Business Management
MISSION AUSTRALIA
Adelaide, SA11.2004
High School Diploma -
MARRYATVILLE HIGH SCHOOL
Adelaide, SA12.2002
Skills
- Time management
- Communication skills
- Risk management
- Security skills
- Ethics
- Integrity
- Research skills
- Problem-solving skills
- Rapport building
- Information Technology
- Data analysis
- Resourcefulness
- Determination
- Ability to work under pressure
- Continuous improvement
- Customer service
- Claims investigation
- Critical thinking
Work Preference
Work Type
Full TimeImportant To Me
Company CulturePersonal development programsCareer advancementReferences
- Amandeep Virdi, Services Australia Team Leader, amandeep.virdi2@servicesaustralia.gov.au, 08 81530169
- Parvana Polara, Services Australia Team Leader, parvana.polara@sevicesaustralia.gov.au, 08 81531693
- Kathryn Beh, Westpac Personal Banking Specialist, kbeh@westpac.com.au, 0435703254
Quote
Each small task of everyday life is part of the total harmony of the universe.
Saint Thérèse de Lisieux
Interests
Travelling
Hiking
Fencing
Kendo
Kyaking
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software
Microsoft Word
Microsoft PowerPoint
Microsoft Excel
Adobe Photoshop
Skype
Microsoft Teams
Timeline
Australian Public Servant - F.H.A. Processing
Services Australia
01.2024 - Current
Personal Banking Advisor
Westpac
02.2020 - 01.2024
Croupier
Adelaide SkyCity Casino
02.2017 - 02.2020
Personal Banking -
KAPLAN
Certificate IV - Small Business Management
MISSION AUSTRALIA
High School Diploma -
MARRYATVILLE HIGH SCHOOL
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