Madeline Di Mauro
West Hoxton,NSW
Summary
A motivated and adaptable Public Health graduate with a solid foundation in health systems, epidemiology, and community outreach. Skilled in interpersonal communication, team collaboration, and rapport building across diverse populations. Currently working as a Trainee Case Manager in the Nominal Insurer Scheme with DXC Technology, gaining direct experience in workers' compensation, injury management, and stakeholder coordination. Recognized for a personable approach to promoting public health initiatives and supporting injured workers throughout their recovery journey. Demonstrates critical thinking, problem-solving, and leadership with a keen ability to apply academic knowledge in real-world professional settings. Eager to contribute to a dynamic healthcare or public health organization while continuing to develop professionally.
Overview
5
5
years of professional experience
Work History
Trainee Case Manager – Workers Compensation (Nominal Insurer Scheme)
DXC Technology
05.2025 - Current
- Manage a caseload of injured workers under the Nominal Insurer Scheme, ensuring timely and accurate claims processing.
- Liaise with employers, medical providers, and other stakeholders to coordinate return-to-work strategies and injury management plans.
- Review medical reports and rehabilitation progress to assess liability, ongoing entitlements, and required interventions.
- Ensure compliance with scheme legislation and internal guidelines while supporting recovery and promoting sustainable return to work.
- Maintain up-to-date records, documentation, and case notes using internal case management systems.
- Participate in team training, development sessions, and performance reviews as part of professional growth.
Senior Sales Assistant – Supervisor
Pandora
12.2020 - Current
- Supervised store operations, led sales initiatives, and trained new staff to maintain service standards.
- Resolved customer issues, managed stock, contributed to visual merchandising, and consistently met sales targets.
- Demonstrated leadership and teamwork in a fast-paced retail environment.
Administration Assistant / Reception
Air Generation Air Conditioning
08.2020 - 05.2025
- Managed front-desk operations, greeted clients, scheduled appointments, and supported internal communications.
- Processed invoices, maintained records, managed inventory, and used various office software tools to streamline workflow.
- Delivered exceptional customer service and fostered a professional and welcoming office environment.
Community Advocacy Clinic – Professional Placement
UTS / Law Health & Justice Australia
02.2024 - 08.2024
- Collaborated on advocacy for people with disabilities, focusing on prenatal reporting and systemic reform.
- Developed information materials, legal resources, and advocacy letters included in government consultations.
- Contributed to the NSW Department of Communities and Justice's discussion paper on supporting expectant parents.
Education
Bachelor of Public Health - Population Health
University of Technology Sydney
Sydney, NSW01.2024
Skills
- Client case management
- Stakeholder relationship management
- Analytical thinking
- Effective problem resolution
- Public health outreach
- Advocacy for social justice
- Effective written communication
- Verbal Communication
- Personal accountability
- Professionalism
- Effective time management
- Team collaboration
- Attention to detail
Timeline
Trainee Case Manager – Workers Compensation (Nominal Insurer Scheme)
DXC Technology
05.2025 - Current
Community Advocacy Clinic – Professional Placement
UTS / Law Health & Justice Australia
02.2024 - 08.2024
Senior Sales Assistant – Supervisor
Pandora
12.2020 - Current
Administration Assistant / Reception
Air Generation Air Conditioning
08.2020 - 05.2025
Bachelor of Public Health - Population Health
University of Technology Sydney
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