Summary
Overview
Work History
Education
Skills
Timeline
Generic

Madeline Di Mauro

West Hoxton,NSW

Summary

A motivated and adaptable Public Health graduate with a solid foundation in health systems, epidemiology, and community outreach. Skilled in interpersonal communication, team collaboration, and rapport building across diverse populations. Currently working as a Trainee Case Manager in the Nominal Insurer Scheme with DXC Technology, gaining direct experience in workers' compensation, injury management, and stakeholder coordination. Recognized for a personable approach to promoting public health initiatives and supporting injured workers throughout their recovery journey. Demonstrates critical thinking, problem-solving, and leadership with a keen ability to apply academic knowledge in real-world professional settings. Eager to contribute to a dynamic healthcare or public health organization while continuing to develop professionally.

Overview

5
5
years of professional experience

Work History

Trainee Case Manager – Workers Compensation (Nominal Insurer Scheme)

DXC Technology
05.2025 - Current
  • Manage a caseload of injured workers under the Nominal Insurer Scheme, ensuring timely and accurate claims processing.
  • Liaise with employers, medical providers, and other stakeholders to coordinate return-to-work strategies and injury management plans.
  • Review medical reports and rehabilitation progress to assess liability, ongoing entitlements, and required interventions.
  • Ensure compliance with scheme legislation and internal guidelines while supporting recovery and promoting sustainable return to work.
  • Maintain up-to-date records, documentation, and case notes using internal case management systems.
  • Participate in team training, development sessions, and performance reviews as part of professional growth.

Senior Sales Assistant – Supervisor

Pandora
12.2020 - Current
  • Supervised store operations, led sales initiatives, and trained new staff to maintain service standards.
  • Resolved customer issues, managed stock, contributed to visual merchandising, and consistently met sales targets.
  • Demonstrated leadership and teamwork in a fast-paced retail environment.

Administration Assistant / Reception

Air Generation Air Conditioning
08.2020 - 05.2025
  • Managed front-desk operations, greeted clients, scheduled appointments, and supported internal communications.
  • Processed invoices, maintained records, managed inventory, and used various office software tools to streamline workflow.
  • Delivered exceptional customer service and fostered a professional and welcoming office environment.

Community Advocacy Clinic – Professional Placement

UTS / Law Health & Justice Australia
02.2024 - 08.2024
  • Collaborated on advocacy for people with disabilities, focusing on prenatal reporting and systemic reform.
  • Developed information materials, legal resources, and advocacy letters included in government consultations.
  • Contributed to the NSW Department of Communities and Justice's discussion paper on supporting expectant parents.

Education

Bachelor of Public Health - Population Health

University of Technology Sydney
Sydney, NSW
01.2024

Skills

  • Client case management
  • Stakeholder relationship management
  • Analytical thinking
  • Effective problem resolution
  • Public health outreach
  • Advocacy for social justice
  • Effective written communication
  • Verbal Communication
  • Personal accountability
  • Professionalism
  • Effective time management
  • Team collaboration
  • Attention to detail

Timeline

Trainee Case Manager – Workers Compensation (Nominal Insurer Scheme)

DXC Technology
05.2025 - Current

Community Advocacy Clinic – Professional Placement

UTS / Law Health & Justice Australia
02.2024 - 08.2024

Senior Sales Assistant – Supervisor

Pandora
12.2020 - Current

Administration Assistant / Reception

Air Generation Air Conditioning
08.2020 - 05.2025

Bachelor of Public Health - Population Health

University of Technology Sydney
Madeline Di Mauro