Summary
Overview
Work History
Skills
Accomplishments
Volunteer Work
Certification
References
Timeline
Generic

Madison Ibrahim

Sunbury,VIC

Summary

Highly motivated, with a background in retail sales, skilled in customer service and product knowledge. Known for creating positive shopping experiences that increase customer loyalty. Improved store layout for better product visibility and accessibility, leading to increased satisfaction.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Sales Assistant

Intersport Wingates
Yarrawonga, VIC
10.2021 - Current
  • Outlined product features and demonstrated proper handling techniques.
  • Recommended and located merchandise based on customer desires.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Refilled merchandise on shelves as needed throughout the day.
  • Organized the store by returning merchandise to the proper areas and restocking displays.
  • Opened and closed cash registers at the beginning of the day and the end of the day.
  • Handled returns and exchanges according to company policies.
  • Managed cash register transactions accurately and efficiently.
  • Used computer system to retrieve customer information, part number inventory and status of purchase orders.
  • Maintained cleanliness of the sales floor area at all times.
  • Placed special orders or called other stores to find desired items.

Ice Cream Server

Avalanche Ice Creamery
Yarrawonga, VIC
09.2020 - 11.2021
  • Managed inventory of ice cream, toppings, and serving supplies, restocking as necessary.
  • Provided excellent customer service by responding promptly to customer inquiries and requests.
  • Explained food preparation methods and ingredients to enable patrons with food allergies to make educated decisions.
  • Cleaned counters, tables and fountain equipment, following quality checkpoints.
  • Pitched in to help with additional cleaning and store tasks during busy periods.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Followed proper sanitation guidelines when handling food products.

Skills

  • Cash register operation
  • Loyalty program promotion
  • Customer relationship management
  • Visual merchandising
  • Stock management
  • Team collaboration
  • Task prioritization
  • POS system operations
  • Cash handling
  • End of day cash-up

Accomplishments

  • Was the recipient of the 2024 Yarrawonga College Bruce Hargreaves Sporting Excellence Award.
  • Was a part of the 2024 leadership team for the Murray Bushrangers football club
  • Currently playing football for the Essendon VFLW

Volunteer Work

  • Throughout my schooling, I participated in the Meals on Wheels initiative, which involves supporting older Australians by supplying them with food and completing a wellbeing check every time you visit them.
  • I volunteer at my local footy club by helping out in the canteen, running water on game days and by just helping out whenever I am needed.
  • I also participated in helping raise money for school fundraisers such as school barbecues, cupcake stalls as well as raising money for the Worlds Greatest Shave campaign.

Certification

  • I have completed all years of schooling and received my VCE certificate in November 2024

References

References available upon request.

Timeline

Sales Assistant

Intersport Wingates
10.2021 - Current

Ice Cream Server

Avalanche Ice Creamery
09.2020 - 11.2021

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Madison Ibrahim