Madison Vickery
Canberra,ACT
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Functions and Social Media Manager
Queanbeyan Kangaroo Leagues Club
08.2023 - Current
- Boosted engagement rates with creation of compelling and visually appealing content.
- Optimized posting schedules based on platform-specific analytics to maximize content visibility.
- Coordinated events and worked on ad hoc projects.
- Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
- Answered high volume of phone calls and email inquiries.
- Organized and coordinated conferences and monthly meetings.
- Increased customer retention rates through exceptional communication skills and problem-solving abilities.
Counter Manager
MAC Cosmetics
09.2022 - 07.2023
- Resolved customer complaints professionally, ensuring positive outcome for all parties involved.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Communicated regularly with vendors, planners, distributors and buyers regarding stock needs, customer preferences and special events.
- Established open lines of communication between counter staff and management to facilitate smooth operations.
- Defined clear targets and objectives and communicated to other team members.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Beauty Advisor
MAC Cosmetics
06.2019 - 08.2022
- Engaged in friendly conversation with customer to better uncover individual needs.
- Developed strong rapport with customers and created positive impression of business.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Proved successful working within tight deadlines and fast-paced environment.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Worked well in team setting, providing support and guidance.
Education
Diploma of Screen And Media - Makeup Artistry
Canberra Makeup Academy
Canberra, ACT11.2018
Certificate II - Business Administration
Merici College
Canberra11.2017
Skills
- Advanced knowledge of Microsoft Suite
- Verbal and written communication
- Event Planning
- Ability to multitask
- Excellent attention to detail
- Problem-Solving
- Exceptional time management
- Positive Attitude
- Timesheet Processing
- Staff Management
- Budget Management
- Customer Service
Timeline
Functions and Social Media Manager
Queanbeyan Kangaroo Leagues Club
08.2023 - Current
Counter Manager
MAC Cosmetics
09.2022 - 07.2023
Beauty Advisor
MAC Cosmetics
06.2019 - 08.2022
Diploma of Screen And Media - Makeup Artistry
Canberra Makeup Academy
Certificate II - Business Administration
Merici College
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