Madison Wright
Wellington Point,QLD
Summary
Performance-driven Associate with stellar record of accomplishment in connecting with customers and driving remarkable sales. Proactive, well-organized sales leader successful at meeting and exceeding targets with strategic approaches. Skilled lead generator, product demonstrator and problem-solver. Sales Representative with a solid record of consistently achieving customer retention goals through relationship building and advanced product knowledge. Friendly team player dedicated to making delicious specialty coffee and tea beverages and contributing to safe, welcoming cafe environment. Fast learner and adapter to new circumstances and challenges paired with in-depth knowledge of coffee-making equipment operations. Works well under pressure and in fast-paced settings.
Overview
4
4
years of professional experience
Work History
Front of House /Barista Trainee
The Mailman Cafe
Alexandra Hills, QLD
10.2022 - Current
- Cleaned counters, machines, utensils, and seating areas daily.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Monitored supply levels at counter and maintained customer areas to meet typical demands.
- Maintained regular and consistent attendance and punctuality.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Assist customers with allergy friendly alternatives to provide the best customer service and a pleasant experience.
- Used POS system to accurately enter orders and process payments.
- Packaged baked goods for customer purchase.
Sales and Leasing Consultant
Shipping Containers Brisbane
Mount Gravatt, Queensland
09.2022 - 10.2023
- Interacting and building relationships with potential clients to create rapport
- Answering phone call and email enquiries with regards to pricing, availability, transport.
- Proactively managed client correspondence and recorded tracking and communications.
- Used consultative sales approach to understand and meet customer needs.
- Conferred with existing and potential customers to assess requirements and propose optimal solutions.
- Promoted high level of customer satisfaction using strong relationship-building skills, consistent follow-up and prompt issue resolution.
- Monitored competitor activities and innovations to stay ahead and proactively adjusted strategies.
- Prepared pricing agreements and contracts to close sales.
- Assisted clients throughout sales process and provided after-sales support to assess satisfaction and resolve problems.
- Performed cold-calling and follow-ups with leads to secure new revenue.
Sales Representative
Dunn and Watson
Tingalpa, QLD
03.2020 - 08.2022
- Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
- Monitored customer order process and addressed customer issues.
- Fostered relationships with customers to expand customer base and retain business.
- Improved overall customer purchasing experiences to promote steady revenue.
- Demonstrated product features to align with customer needs.
- Adhered to company initiatives and achieved established goals.
- Developed key customer relationships to increase sales.
- Processed payments and maintained accurate drawers to meet financial targets.
- Trained and supported new sales representatives.
- Boosted client satisfaction ratings by offering proactive resolution ideas while driving actionable responses to questions, concerns or challenges.
- Entered shipment details into database.
- Double-checked work orders and customer requests before packing.
- Retrieved stored items and traced lost shipments, when necessary.
- Estimated freight and postal rates to track shipment costs and weights.
Kitchen Hand/Front of House Team Member
Burrito Bar
Victoria Point, QLD
10.2019 - 02.2020
- Maintained order and cleanliness of work areas to conform with health codes.
- Acquired new skills to support team and further accommodate customer needs.
- Followed recipes and customer requests to prepare meals.
- Restocked pantry with nonperishable food items to prevent stock from running low.
- Checked and recorded refrigerator and freezer temperatures to maintain food quality and freshness.
- Polished utensils according to instructions to prepare for upcoming service.
- Cleaned and sanitized frequently to maintain health code standards.
- Adhered fully to kitchen standards involving required portion sizes, individual recipe instructions and safe food handling procedures.
- Memorized menu and offered discerning recommendations, remained steps ahead of patrons' needs and desires and accurately gauged level of interest in conversation and small talk.
- Welcomed each patron warmly, opened door and engaged guests to learn how to best serve needs.
- Monitored restaurant occupancy levels and addressed seating and service issues with urgency.
- Explained menu items, took orders and delivered food courses according to instruction.
Education
High School Diploma -
Cleveland District State High School
Brisbane QLDSkills
Processing Paymentsundefined
Timeline
Front of House /Barista Trainee
The Mailman Cafe
10.2022 - Current
Sales and Leasing Consultant
Shipping Containers Brisbane
09.2022 - 10.2023
Sales Representative
Dunn and Watson
03.2020 - 08.2022
Kitchen Hand/Front of House Team Member
Burrito Bar
10.2019 - 02.2020
High School Diploma -
Cleveland District State High School
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