Madlyn Dickens
East Launceston,TAS
Summary
Accomplished Retail Assistant with a proven track record at RB Sellars, enhancing customer satisfaction and store performance through expert merchandising and exceptional service. Skilled in POS System Operation and fostering team collaboration, I excel in creating positive shopping experiences, driving sales, and mentoring new staff.
I would love an opportunity to expand my knowledge and skills in a new industry and environment. I feel I have a lot to offer working and supporting children.
Overview
10
10
years of professional experience
Work History
Retail Assistant
RB Sellars
Launceston, TAS
12.2023 - Current
- Enhanced store appearance through diligent merchandising and regular upkeep of displays.
- Assisted in training new employees, contributing to the development of a knowledgeable workforce.
- Contributed to a welcoming atmosphere through courteous interactions with both customers and fellow staff members.
- Processed transactions accurately, balancing cash registers at the end of each shift.
- Resolved customer complaints professionally, maintaining a positive brand image.
- Interacted with customers proactively, identifying needs and offering suitable product recommendations.
- Managed efficient cash register operations.
- Prioritised helping customers over completing other routine tasks in store.
Retail Assistant
Dusk Australasia
Launceston, TAS
07.2023 - Current
- Used POS system to process sales, returns, online orders, and gift card activations.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Stocked merchandise, clearly labelling items, and arranging according to size or colour.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Collaborated with team members to accomplish sales goals and improve overall store performance.
- Assisted customers with prompt and polite support in-person and via telephone.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Fashion Retail Assistant
Zimi Boutique
Launceston, TAS
02.2020 - 12.2022
- Maintained a clean, organized, and visually appealing retail environment for an enjoyable shopping experience.
- Demonstrated exceptional product knowledge to address customer inquiries accurately and confidently.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Handled returns/exchanges efficiently while ensuring compliance with company policies and maintaining customer satisfaction levels.
- Assisted in Picking and Packing online orders.
- Worked independently.
- Had an excellent repport with customers.
Volunteer
Riverside Veiws Age Care Home
Launceston, TAS
12.2018 - 04.2019
- Helped run activities and games for the residents.
- Assisted in cooking classes (making scones etc).
- Spent time communicating and engaging with residents one on one and listening to their stories and memories.
- Assisted dementia patients with simple games and activities.
Teacher's Aide Volunteer
Invermay Primary School
Launceston, TAS
12.2015 - 12.2015
- Independently took small organised literacy an numeracy groups (including arts and crafts activities).
- Guided high needs children with organising their visual cards for each learning time as well as supporting them during the day.
- Assisted fellow staff during test blood glucose on a diabetic student
- Participated in organising meetings and working on risk management plan on school excursions.
Volunteer Teachers Aide
St Thomas More's Primary School
Launceston, TAS
05.2015 - 05.2015
- Observed and monitored children's activities in the kindergarten classroom.
- Worked with small group in the classroom and out in the playground.
- Showed a great rapport with the children.
- Showed willingness to take direction from supervisors.
Volunteer Teacher Aide
Launceston Church Grammar School
Launceston, TAS
04.2014 - 04.2014
- Worked as an assistant in the classroom with students
- Close working relationships with staff, parents and the children in my care.
- Demonstrated excellent communication and management skills.
- Responsible for children for outdoor play.
- Working with small groups and individuals in the classroom.
- Assistant in the Perceptual Motor Program.
Education
Scotch Oakburn College
Launceston, TAS10.2016
Skills
- POS System Operation
- Cash Handling Accuracy
- Order Processing
- Upselling strategies
- Fashion sense and styling
- Customer Service
- Friendly and Helpful
- Team Collaboration
- Valid Driver's License
- Student Engagement
- Small Group Supervision
- Mathematics Support
- Literacy support
- Mentoring students
- CPR and First Aid
References
Jane Millen
0419 184 195
Punchbowl Primary School Teacher
Susie Bennett
0419 118 663
Scotch Oakburn Collage Primary School Teacher
Georgia Greig
0409 973 319
St Thomas More's School
Timeline
Retail Assistant
RB Sellars
12.2023 - Current
Retail Assistant
Dusk Australasia
07.2023 - Current
Fashion Retail Assistant
Zimi Boutique
02.2020 - 12.2022
Volunteer
Riverside Veiws Age Care Home
12.2018 - 04.2019
Teacher's Aide Volunteer
Invermay Primary School
12.2015 - 12.2015
Volunteer Teachers Aide
St Thomas More's Primary School
05.2015 - 05.2015
Volunteer Teacher Aide
Launceston Church Grammar School
04.2014 - 04.2014
Scotch Oakburn College