Maha Musa
Brisbane,QLD
Summary
Proven Support Coordinator with a track record of enhancing client outcomes at Pure Care QLD through effective case management and regularly meeting new and existing clients' needs. Skilled in signing new clients to trust in our service at Pure Care QLD, by showing genuine interest in helping them optimise their NDIS funds through our tailored plans. Furthermore, being an extremely passionate five year member of Fernwood, I thrive in our gym environment and community, and am always eager to pass on my passion and appreciation for Fernwood with all members.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Support Coordinator
Pure Care QLD
08.2022 - Current
- Managed high-volume caseloads, ensuring timely completion of tasks and effective communication with clients.
- Fostered partnerships with local service providers to enhance resource networks available to clients in need of specialized assistance or referrals.
- Effectively communicated with new clients over the phone to convey how our NDIS plan management will be optimal for them.
- Conducted thorough assessments to identify client needs and develop appropriate support interventions, resulting in improved client outcomes.
- Developed tailored support plans for diverse clientele, identifying unique needs and goals.
- Ensured compliance with regulatory guidelines by diligently monitoring case documentation and maintaining accurate records for audit purposes.
Support Worker
Arena of Ability
02.2020 - 07.2022
- Assisted clients in accessing available resources such as housing options, financial supports, and healthcare services.
- Facilitated peer support groups to help clients connect with others.
- Kept clients engaged in social networks and communities for personal health and growth.
- Promoted independence among clients through skill-building exercises and goal-setting initiatives.
Customer Service Representative
Taco Bell Restaurant
12.2018 - 02.2020
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Education
Bachelor Of Nutrition And Dietetics - Nutrition Sciences
Queensland University of Technology
Brisbane, QLDYeronga State High School
Yeronga, QLD11.2019
Skills
- Appointment Scheduling
- Data Entry
- Documentation and Recordkeeping
- Inventory Management
- Inbound phone call handling
- Office Opening and Closing
Certification
Cert III and IIV in Accounts Administration
Cert III and IIV in Fitness (currently enrolled with NWFA)
Masters Certificate in Women's Fitness Programming (currently enrolled with NWFA)
Languages
Arabic
Native or Bilingual
Reference
Abdelrahman Osman - Manager at Pure Care
Phone - 0408061528
Email - admin@purecareqld.com.au
Timeline
Support Coordinator
Pure Care QLD
08.2022 - Current
Support Worker
Arena of Ability
02.2020 - 07.2022
Customer Service Representative
Taco Bell Restaurant
12.2018 - 02.2020
Bachelor Of Nutrition And Dietetics - Nutrition Sciences
Queensland University of Technology
Yeronga State High School
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