Mai H.T. Tran
Sippy Downs
Summary
Experienced in guest services and customer satisfaction within the hospitality industry, using clear communication and strong problem-solving to enhance guest experiences. Proven ability to collaborate with teams to maintain high service standards and adapt to changing priorities. Patient, approachable, and comfortable working with children, with hands-on experience as a mother of two boys.
Overview
2
2
years of professional experience
Work History
Hospitality Worker
Saigon Palace Cafe
04.2024 - Current
- Delivered exceptional customer service to enhance guest satisfaction and foster repeat business.
- Managed food and beverage orders efficiently, ensuring timely delivery and adherence to quality standards.
- Coordinated with kitchen staff to streamline communication and improve order accuracy during peak hours.
Hospitality Worker
Hampton Coffee
03.2025 - 10.2025
- Prepared food and beverages and verified adherence of quality and safe food-handling standards.
- Processed payments with focus on accuracy and correct cash-handling procedures.
- Performed general cleaning by sweeping and mopping floors, washing dishes and emptying trash.
Education
Ph.D. - Aquaculture
University of The Sunshine Coast
Sunshine Coast, QLD09-2028
Skills
- Food preparation
- Cleaning and sanitizing
- Supply restocking
- First aid training
Timeline
Hospitality Worker
Hampton Coffee
03.2025 - 10.2025
Hospitality Worker
Saigon Palace Cafe
04.2024 - Current
Ph.D. - Aquaculture
University of The Sunshine Coast