Beverley Lane
Perth,Australia
Summary
I am a highly skilled and experienced park manager. Discovery Parks Onslow was the biggest park and highest profit making park in the Discovery Umbrella, I can work under pressure and have amazing communication skills with both staff and gusts alike Resourceful Caravan Park Manager known for high productivity and efficient task completion. Possess specialized skills in operational management, customer service excellence, and financial oversight. Excel in communication, leadership, and problem-solving to enhance park operations and guest satisfaction. Committed to maintaining safe, enjoyable environments for all visitors.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Caravan Park Manager
Four Seasons Holiday Park
Busselton, WA
08.2024 - Current
- Managed daily operations of a busy holiday park.
- Supervised staff, providing training and support to ensure efficiency.
- Developed and implemented guest services programs for improved satisfaction.
- Oversaw budgeting and financial planning for park operations.
- Ensured compliance with health, safety, and environmental regulations.
- Facilitated marketing initiatives to promote park activities and events.
- Cultivated relationships with guests to enhance their experience at the park.
- Resolved any complaints or issues that arose from customers in a timely manner.
- Maintained accurate records of guests' arrivals and departures.
- Advised on improvements to existing services or products offered by the park.
- Developed relationships with local suppliers of goods or services required by the business.
- Prepared reports for senior management regarding occupancy rates, revenue figures.
- Assisted in training new staff members on job responsibilities and customer service protocols.
- Planned and organised recreational activities for guests during their stay at the caravan park.
- Performed administrative tasks such as payroll processing, stock control, ordering supplies.
- Inspected facilities regularly to ensure they were well maintained and clean.
- Organised maintenance work such as plumbing, electrical repairs or painting projects.
- Provided information on local attractions, events and activities to visitors.
- Monitored staff performance to ensure customer service standards were met.
- Developed and implemented policies and procedures for the day-to-day operations of the caravan park.
- Carried out regular inspections of equipment used within the park to ensure it was safe for use.
- Managed daily operations of the reception area including dealing with enquiries from customers.
- Ensured compliance with health, safety and hygiene regulations in the caravan park.
- Organised and managed bookings, including allocating sites, taking deposits and collecting payments.
- Oversaw financial reporting processes such as budgeting, forecasting and invoicing.
- Conducted interviews with potential new staff members before hiring them.
- Demonstrated in-depth knowledge of community rules and regulations.
- Collaborated with board of directors to address financial matters and develop budgetary guidelines.
- Facilitated timely resolution to neighborhood challenges and tenant complaints.
- Coordinated and negotiated service agreements for trash removal, landscaping and other property services.
- Maintained seamless daily operations for residential community.
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
- Managed day-to-day activities involving tenants, subcontractors and property management.
- Planned, scheduled and coordinated general maintenance or repairs for commercial or residential properties.
- Managed overall tenant relations, promoted tenant satisfaction and streamlined services delivery.
Park Manager
Discovery Holiday Parks
Onslow, Western Australia
01.2022 - 01.2024
- Managed 355 rooms, 45 tourist caravan sites, commercial kitchen, bar and all associated workstay village facilities
- Managed 30 + staff , rosters, timesheets
- Experienced in RMS, working to budgets, KPI's
- Excelled in staff and customer relations
Manager
Mount Augustus Tourist Park
Mount Augustus, Western Australia
01.2021 - 01.2022
- Managed the tourist park operations, 72 powered sites and 45 rooms
- Managed 6 staff, payroll, accounting and monthly reporting
- Organised events eg: Gascoyne food festival
Owner/Operator
Dirt Dust n Diesels Outback Restaurant
Kalbarri, Western Australia
01.2016 - 01.2021
- Developed and operated Dirt Dust n Diesels outback restaurant in Kalbarri Western Australia
- Fully conversant with all aspects of running a business
- Competent in use of all major accounting packages including MYOB, BAS, tax and superannuation reporting requirements, payroll, office programs and POS systems
Owner/Operator
Murchison Offroad Adventures
Coolcalalaya station
01.2006 - 01.2016
- Owned and operated tourist 4wd and adventure park on the banks of the Murchison river
- Run the bar and grill, did all required office works, organized events
- Took all bookings and ensured customer satisfaction and expectations were exceeded
Skills
- Microsoft Excel
- PowerPoint
- Word
- SAP Concur
- Tanda
- Intelli HR
- Rostering
- CAAPS
- MYOB
- Imprest deposits
- Bank reconciliations
- POS systems
- Budget analysis
- Newbooks
- RMS
- Xero accounting
- Deputy HR
- Payroll
- Superannuation
Certification
- Working with children's check
- Driver's licence
- Approved manager's licence
<Enter your own>
Age: 55
Timeline
Caravan Park Manager
Four Seasons Holiday Park
08.2024 - Current
Park Manager
Discovery Holiday Parks
01.2022 - 01.2024
Manager
Mount Augustus Tourist Park
01.2021 - 01.2022
Owner/Operator
Dirt Dust n Diesels Outback Restaurant
01.2016 - 01.2021
Owner/Operator
Murchison Offroad Adventures
01.2006 - 01.2016