Malic Jardine
Frankston
Summary
Dynamic Food and Beverage Attendant with a proven track record at The Cheeky Squire, excelling in customer service and effective adaptability in high-pressure situations. Recognized for enhancing guest experiences and training new team members, while ensuring food safety compliance and fostering team cohesion. Committed to delivering exceptional service and quality improvements.
Overview
3
3
years of professional experience
Work History
Food and Beverage Attendant
The Cheeky Squire
510 Nepean Hwy, Frankston VIC 3199
08.2022 - Current
- Provided excellent customer service by greeting guests and taking food and beverage orders.
- Assisted in maintaining cleanliness of dining area and serving stations to ensure a pleasant environment.
- Learned menu items thoroughly to offer informed recommendations to guests on food pairings and specials.
- Collaborated with team members to efficiently deliver food and beverages while ensuring timely service.
- Adapted quickly to changing priorities during peak hours, maintaining high standards of service delivery.
- Engaged with customers to enhance their dining experience, addressing concerns promptly and professionally.
- Delivered exceptional service even under high-pressure situations, maintaining the highest standards of professionalism.
- Resolved customer complaints promptly and professionally, turning potentially negative experiences into positive ones.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Communicated with kitchen staff and waiters to provide accurate, timely information regarding orders and minimize delays.
- Assisted in training new team members, sharing knowledge and best practices to maintain high standards of service across the board.
- Fostered positive dining atmosphere by engaging with guests and providing personalized service.
- Operated dishwashers and other kitchen equipment according to safety guidelines.
- Formed strong interpersonal relationships with colleagues resulting in long lasting bonds that promote synergy.
Education
High School Diploma -
Frankston High School
Frankston, VIC12-2024
Skills
- Effective adaptability in high-pressure situations
- Consistent reliability
- Food safety compliance
- Kitchen operations aid
- Customer service expertise
- Customer service for phone orders
- Multi-role training proficiency
- Culinary presentation
- Clear interpersonal communication
- Committed to excellence
- Effective team cohesion
- Proficient in managing multiple tasks
- Quality improvement strategies
Timeline
Food and Beverage Attendant
The Cheeky Squire
08.2022 - Current
High School Diploma -
Frankston High School