Phu Kim Ngan Nguyen

• Prepared espresso drinks and specialty coffees at bakery counter
• Served customers with friendly, timely service at Bobby Bakehouse
• Recommended pastries, breads, and drink pairings to guests
• Prepared beverages and assisted with counter service and food handling to enhance customer experience.
• Coordinated with colleagues during peak hours to maintain clean and organized work areas, ensuring smooth operations.

• Managed bookings, check-ins, ticketing, and payment processing, ensuring accurate transaction records for seamless guest experiences.
• Guided guests to lanes, facilities, and event areas, facilitating smooth navigation and improving overall guest satisfaction.
• Assisted floor staff in coordinating visitor movement and addressing customer enquiries to enhance service quality.

• Planned shift schedules and allocated staff duties to sustain service during busy periods.
• Train new team members, oversee daily operations and uphold food safety and hygiene standards.
• Resolved customer issues and reorganised responsibilities to enhance service flow during peak hours.
• Monitored stock levels, placed supply orders and coordinated with suppliers to ensure uninterrupted café operations.

• Prepared and served a variety of coffee, tea, and specialty beverages while following quality and hygiene standards.
• Delivered friendly, engaging customer service that fostered a welcoming atmosphere for families.
• Assisted with food preparation, order taking, and POS operations to enhance overall customer experience.
• Maintained clean, organized café area through efficient equipment sanitizing and timely supply restocking.
• Monitored children’s safety and assisted parents with minor needs.

• Contacted candidates and clients, including managers, CEOs, and CTOs, to present tailored headhunting service offers that addressed specific hiring needs.
• Sent CVs to clients for review and follow-up.
• Matched and recruited candidates based on company job descriptions.
• Guided candidates on job benefits and responsibilities, ensuring clear understanding of company requirements.
• Built knowledge of human resources practices.
• Advise candidates about the jobs, benefits, job description, and
• requirements of the company.
• Studied human resources practices to enhance understanding.

GPA: 5.15/7

50% Entrance Scholarship

GPA: 4.7/7