Manjil Neupane
Essendon,VIC
Summary
Adept Gaming Supervisor with a proven track record at Edwardes Lake Hotel, where strategic decision-making and exceptional guest service significantly enhanced customer satisfaction. Expert in game knowledge and team management, I excel in surveillance monitoring and gaming equipment maintenance, ensuring legal compliance and operational efficiency. Knowledge of system one, bos portal, Intralot, IGT club, keno and tab.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Gaming Supervisor
Edwardes Lake Hotel
12.2022 - Current
- Participated in regular meetings with upper management, providing insightful input and recommendations to drive strategic decision-making processes.
- Enhanced customer satisfaction by efficiently resolving disputes and providing exceptional guest service.
- Ensured legal compliance by maintaining accurate records of all transactions, incidents, and surveillance observations.
- Reset and refilled machines following major payouts.
Education
Bachelor Of Business Accounting - Business Administration And Management
Cic Higher Education
108 Lonsdale St Skills
- Game knowledge
- Team Management
- Surveillance monitoring
- Gaming equipment maintenance
Certification
Yourplay certificate
Rsg module 2
Rsa
Gaming license
First aid certificate
Anti money laundering certification
Timeline
Gaming Supervisor
Edwardes Lake Hotel
12.2022 - Current
Bachelor Of Business Accounting - Business Administration And Management
Cic Higher Education
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