Margaret (Maggie) Kay
Bunbury ,Western Australia
Summary
I am an eager working always willing to give everything my all. Having a positive and vibrant environment is always my goal for my colleagues and customers, I always try to achieve all goals set as well.
I haven’t been in the workforce for over a year due to mum duties but I’m keen and eager to get back to it. I am flexible with my hours and work focused.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Bottle Shop Attendant
Condellos Liquor
Bunbury , Western Australia
11.2020 - 02.2021
- Greeted customers, helped locate merchandise and suggested suitable options.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Rotated Stock and Refilled Shelves and Fridges
- Basic Cleaning and Organising Necessities
Team Member
Zambrero
Griffith, NSW
02.2018 - 07.2018
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Kept workstation and equipment clean, organized, sanitized and sufficiently stocked.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Monitored food temperatures to comply with safety regulations.
- Exceeded customer expectations by providing welcoming environment and friendly service.
Cafe Attendant
Hillston Cafe
Hillston, NSW
05.2015 - 07.2018
- Exceeded customer expectations by providing welcoming environment and prompt and friendly service to people of diverse backgrounds.
- Produced food and drink products adhering to company quality and quantity standards.
- Wiped, sanitized and maintained floors, facility and equipment to adhere with company standards and procedures.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Replenished products daily for optimal freshness and visibility.
- Managed multiple tasks in high-volume environment.
- Cleaned and maintained dining area and condiment stations.
Team Member
Mcdonalds
Griffith, NSW
10.2017 - 02.2018
- Worked flexible hours; night, weekend, and holiday shifts.
- Maintained energy and enthusiasm in fast-paced environment.
- Served customers and followed outlined steps of service.
- Displayed calm and friendly demeanor when addressing and resolving customer issues and complaints.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
Hairdresser Assistant
Kelly’s Hair Studio
Hillston, NSW
04.2016 - 09.2017
- Offered exceptional service and support to walk-in and scheduled customers.
- Answered telephone calls to provide information and schedule new appointments.
- Assisted hair stylists with colorwork by applying base colors and toners.
- Entertained children during cuts to allow guardians to fully focus on appointment services.
- Shampooed, conditioned and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
- Styled hair, makeup and nails for customers for special events and occasions.
- Sanitized and organized station and tools by Action and Action.
Education
Year 11 -
Hillston Central School
Hillston, NSW10.2017
Skills
- Flexible Hours
- Ability to Follow Store Policies and Procedures
- Adaptable and Flexible
- Perfectionist with Merchandising and Display
- Multitasking Abilities
- Maintaining Clean Work Areas
- Always Exceeding Customer Expectations
- Building Customer Relationships and Loyalty
- Cash Register Operations
- Strong Communication and Interpersonal Skills
- Item Ticketing and Pricing
Certification
Responsible service of Alcohol #SITHFAB002
Responsible Gambling Services #SITHGAM001
Timeline
Bottle Shop Attendant
Condellos Liquor
11.2020 - 02.2021
Team Member
Zambrero
02.2018 - 07.2018
Team Member
Mcdonalds
10.2017 - 02.2018
Hairdresser Assistant
Kelly’s Hair Studio
04.2016 - 09.2017
Cafe Attendant
Hillston Cafe
05.2015 - 07.2018
Year 11 -
Hillston Central School
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