Maria Maea
Brisbane,QLD
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker eager to secure entry-level position. Ready to help team achieve company goals.
Overview
5
5
years of professional experience
Work History
Claims Consultant
IAG New Zealand
02.2023 - Current
- Enhanced client satisfaction by providing timely updates on claim status and offering personalized support.
- Resolved complex claims, utilizing expert knowledge of policy coverage and industry regulations.
- Assisted clients in navigating insurance policies and understanding their benefits, promoting informed decisionmaking.
Customer Service Representative
Australia Post
08.2021 - 01.2023
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Crew Team Member
Coles Supermarket
02.2019 - 07.2021
- Demonstrated strong multitasking skills by managing multiple lines simultaneously for efficient call handling.
- Developed strong working relationships with colleagues, fostering a positive work environment that supported collaboration and teamwork.
- Promoted a culture of continuous learning among team members through knowledge sharing sessions and peer-to-peer coaching opportunities.
- Improved customer satisfaction by consistently providing friendly and efficient service.
- Enhanced team productivity by effectively collaborating with colleagues on tasks and responsibilities.
- Maintained a clean and organized workspace, ensuring a positive environment for both staff and customers.
Education
Year 13
James Cook High School
New Zealand 11.2017
Skills
- Problem Solving
- Adaptability
- Active Listening
- Multitasking
- Customer Service and Support
- Time Management
Timeline
Claims Consultant
IAG New Zealand
02.2023 - Current
Customer Service Representative
Australia Post
08.2021 - 01.2023
Crew Team Member
Coles Supermarket
02.2019 - 07.2021
Year 13
James Cook High School