Summary
Overview
Work History
Education
Skills
Timeline
Generic

Maria Maea

Brisbane,QLD

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker eager to secure entry-level position. Ready to help team achieve company goals.

Overview

5
5
years of professional experience

Work History

Claims Consultant

IAG New Zealand
02.2023 - Current
  • Enhanced client satisfaction by providing timely updates on claim status and offering personalized support.
  • Resolved complex claims, utilizing expert knowledge of policy coverage and industry regulations.
  • Assisted clients in navigating insurance policies and understanding their benefits, promoting informed decisionmaking.

Customer Service Representative

Australia Post
08.2021 - 01.2023
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Crew Team Member

Coles Supermarket
02.2019 - 07.2021
  • Demonstrated strong multitasking skills by managing multiple lines simultaneously for efficient call handling.
  • Developed strong working relationships with colleagues, fostering a positive work environment that supported collaboration and teamwork.
  • Promoted a culture of continuous learning among team members through knowledge sharing sessions and peer-to-peer coaching opportunities.
  • Improved customer satisfaction by consistently providing friendly and efficient service.
  • Enhanced team productivity by effectively collaborating with colleagues on tasks and responsibilities.
  • Maintained a clean and organized workspace, ensuring a positive environment for both staff and customers.

Education

Year 13

James Cook High School
New Zealand
11.2017

Skills

  • Problem Solving
  • Adaptability
  • Active Listening
  • Multitasking
  • Customer Service and Support
  • Time Management

Timeline

Claims Consultant

IAG New Zealand
02.2023 - Current

Customer Service Representative

Australia Post
08.2021 - 01.2023

Crew Team Member

Coles Supermarket
02.2019 - 07.2021

Year 13

James Cook High School
Maria Maea