Maria E Didone Pedrassani
Gold Coast,QLD
Summary
Dedicated and compassionate professional skilled in establishing meaningful connections with individuals facing challenging circumstances, with a strong background in youth services, substance abuse intervention, homelessness, and high-needs populations. Proficient in identifying and addressing fundamental causes of complex behaviours. Excel in guiding individuals toward reintegration into productive and fulfilling lives by recognising their unique needs.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Housing Officer
Department Of Housing And Homelessness
08.2023 - Current
- Managed the entire intake process being the first point of contact for all inquiries including potential clients and referrers.
- Collaborated with multidisciplinary teams to address client needs and formulate tailored support strategies.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Promoted a safe environment for vulnerable populations by reporting suspected abuse or neglect as mandated by law.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
Youth Care Worker /Support Worker
Aspire Allied Health
05.2022 - 08.2023
- Provided emergency response in crisis situations to diffuse tensions and prevent violence.
- Educated clients on dangers of substance abuse and prevention techniques.
- Attended treatment team meetings to discuss youth's mental and behavioral progress.
- Completed clear and concise documentation of youth behavior and actions.
- Listened to clients' concerns and provided encouragement and support.
- Supported individuals dealing with mental health and emotional issues.
- Assessed patient behavior, moods, and other responses to determine correct diagnosis and devise treatment plans.
- Determined clients' risk of self-harm or other dangerous behaviors.
Youth Worker
Youth Lifestyle Options
09.2021 - 09.2022
- Organized and facilitated recreational activities to engage youth in positive, team-building experiences.
- Completed necessary reports and documentation to maintain thorough, accurate case records.
- Assisted in developing grant proposals to support social service initiatives.
- Assisted in identifying and reducing barriers to youth engagement and development.
- Supervised youth in residential and community-based programs to minimize risks and offer support.
- Assisted in conducting needs assessments to identify key areas of service needs.
Education
Diploma of Child, Youth And Family Intervention
Training Tailor Made
Gold Coast11.2021
Certificate 3 in Community Services
Training Tailor Made
Gold Coast05.2020
Skills
- Referrals
- Decision-Making
- Conflict Resolution
- Crisis Intervention
- Case Documentation
- Time Management
- Collaboration with multidisciplinary teams
- Active listening
- Cultural competence
Certification
CPR
First Aid
Blue Card
Yellow Card
Hope and Healing Certificate
Driver’s License
Timeline
Housing Officer
Department Of Housing And Homelessness
08.2023 - Current
Youth Care Worker /Support Worker
Aspire Allied Health
05.2022 - 08.2023
Youth Worker
Youth Lifestyle Options
09.2021 - 09.2022
Diploma of Child, Youth And Family Intervention
Training Tailor Made
Certificate 3 in Community Services
Training Tailor Made
CPR
First Aid
Blue Card
Yellow Card
Hope and Healing Certificate
Driver’s License
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