Marinka Crouch
Rockingham ,WA
Summary
Dynamic leader with a proven track record at Australian Pharmaceutical Industries, adept in operations management and fostering teamwork. Excelled in boosting sales and customer satisfaction through innovative strategies and a focus on continuous staff development. Skilled in strategic planning and relationship management, successfully expanded client base and enhanced team collaboration.
Overview
12
12
years of professional experience
Work History
State Manager
Australian Pharmaceutical Industries
04.2012 - Current
- Increased customer satisfaction levels by implementing targeted service improvement programs.
- Managed a team of sales representatives, providing guidance and support for their professional growth.
- Boosted sales through successful marketing and service optimization strategies.
- Provided ongoing training and development opportunities for staff members, fostering a culture of continuous learning and growth.
- Supported the successful launch of new products by coordinating marketing campaigns and promotional events across the region.
- Streamlined operations by identifying inefficiencies and implementing process improvements.
- Led stakeholder meetings to review progress against objectives and address any concerns or issues arising during project implementation stages.
- Conducted regular performance reviews, identifying strengths and areas for improvement in staff performance.
- Expanded the client base through targeted outreach efforts, securing new contracts and partnerships.
- Fostered a positive work environment that promoted collaboration, teamwork, creativity, innovation amongst employees.
- Coordinated staff development plans to build empowered, confident and knowledgeable team.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Skills
- Operations Management
- Strategic Planning
- Sales Leadership
- Relationship Management
- Teamwork and Collaboration
- Business Planning
Timeline
State Manager
Australian Pharmaceutical Industries
04.2012 - Current
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