Maris Le
Sydney,NSW
Summary
Dynamic professional with a proven track record in guest service and sales, honed at Radisson Blu Hotel and Miniso. Excelled in enhancing customer satisfaction and boosting revenue through expert recommendations and adaptability under pressure. Skilled in wine knowledge and retail experience, demonstrating reliability and a knack for creating memorable customer interactions. Accomplished and determined food service professional provides excellent customer experience.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Food and Beverage Attendant
Radisson Blu Hotel
09.2023 - Current
- Trained new staff members on company policies and procedures.
- Responded to customer inquiries and resolved complaints to increase satisfaction.
- Greeted and seated guests to provide friendly and welcoming experience.
- Cleared area and comply with hygiene standards.
- Arranged tables and chairs for special occasions and events.
Retail Sales Worker
Miniso
07.2022 - 03.2023
- Provided personalized recommendations based on customer preferences or specific needs.
- Recommended complementary purchases to customers, increasing revenue.
- Helped customers complete purchases, locate items, and join reward programs.
- Promoted store events and special promotions through engaging interactions with customers.
- Conducted daily store opening and closing procedures, ensuring proper cash handling and security measures were in place.
Education
Diploma of Hospitality Management - Hospitality
TAFE
Ultimo, NSW12-2024
Certificate IV Kitchen Management - Cookery
TAFE
Ultimo, NSW07-2024
Skills
- Adaptability under pressure
- Reliability and punctuality
- Guest service
- Wine Knowledge
- Buffet maintenance
- Sales and Retail Experience
Certification
- Responsible Service of Alcohol
Languages
English
Professional Working
Vietnamese
Native or Bilingual
Timeline
Food and Beverage Attendant
Radisson Blu Hotel
09.2023 - Current
Retail Sales Worker
Miniso
07.2022 - 03.2023
- Responsible Service of Alcohol
Diploma of Hospitality Management - Hospitality
TAFE
Certificate IV Kitchen Management - Cookery
TAFE
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