Marissa Jauleska

• Supported individuals with disabilities in daily living activities.
• Assisted clients in developing personal goals and plans.
• Coordinated transportation for clients to appointments and activities.
• Maintained accurate documentation of client care and progress notes.
• Provided emotional support to individuals with physical or mental disabilities.
• Administered medication monitored side effects.
• Assisted clients with activities of daily living such as bathing, dressing, grooming and toileting.

• Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
• Assisted prospective tenants in application completion and other logistics to facilitate smooth move-in processes.
• Addressed tenant inquiries and concerns, providing ongoing support.
• Worked closely with property management to ensure smooth operations and tenant satisfaction.

• Experience in both commercial and residential property management as a Property Officer
• Prepared detailed weekly and fortnightly reports for property owners in both Commerical and Residential sales, Commercial property management and Commercial leasing.
• Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
• Introduced prospective tenants to types of properties available and assisted in open homes for both sales and leasing.
• Collected and maintained careful records of rental payments and payment dates.
• Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
• Assisted customers with prompt and polite support in-person and via telephone.
• Managed company social media pages and increased social media presence via regular posting and audience interaction
• Created social media posts through the use of InDesign
• Handled sensitive financial documents with discretion, maintaining strict confidentiality of client information.
• Answered phone promptly and directed incoming calls to correct offices.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Kept reception area clean and neat to give visitors positive first impression.
• Sorted, received, and distributed mail correspondence between departments and personnel.

• Greeted incoming visitors and customers professionally
• Answered phone promptly and directed incoming calls to correct offices.
• Kept reception area clean and neat to give visitors positive first impression.
• Filed invoices
• Distributed mail and deliveries

During my time at IRT nursing home, I gained invaluable experience creating and facilitating activities for residents with diverse physical and cognitive disabilities, including dementia. This role honed my ability to adapt activities to meet the unique needs and abilities of each individual, fostering an inclusive environment that promoted engagement and well-being. I worked closely with families and other staff members, ensuring clear and compassionate communication about the residents’ needs, preferences, and progress. Through this collaboration, I developed strong communication and teamwork skills, deepened my empathy, and gained a holistic understanding of how to support residents effectively, making a meaningful difference in their lives.