DANIELLE BULLOCK
Regents Park,Brisbane
Work History
Temporary Service Officer APS/3
Department of Human Services
- Processing of Job Seeker Payment Claims
- Assist customers across a range of payments, programs and services
- Assess customer and stakeholder needs and encourage the use of self-service or digital service options.
- Responsible for delivering a range of customer service functions, including call centre or processing work
- Debt management; compliance; program management; service desk support and exercising delegations in accordance with legislation and guidelines.
Administration Assistant
Real Estate Institute of Australia
- Liaise with tenants, landlords, purchasers and vendors
- Answer all incoming telephone and email inquiries
- Maintain company website
- Interview clients to determine what kinds of properties they are seeking.
- Process rental applications
- Prepare advertising material, including for print and displays
- Process Settlements, exchanges, and sales reports
- Daily banking
- Filing and archiving
AS0/4 Recruitment Officer
ACT Health
- Determine staffing numbers, skills and needs to meet the Department objectives
- Analyze skills and qualities required for each particular job and develop job descriptions and duty statements
- Advertise staff vacancies, assess applications, administer selection tests, prepare reports and make recommendations to management about staff appointments
- Maintain the personal records of employees on matters such as wages, superannuation, leave and training, and prepare associated management reports
- Use of management information systems to record, maintain, plan and manage the departments human resources
- Provide advice on human resource policies and procedures, including equal opportunity, anti-discrimination and occupational health and safety programs
AS0/3 Payroll Officer
ACT Health
- Determine staffing numbers, skills and needs to meet the Department objective
- End to end processing of Department payrolls (weekly, fortnightly and/or monthly)
- Maintenance of payroll system and leave planning system
- Updating and maintaining payroll records
- Liaising with staff and management on payroll related queries
- Maintaining leave, sickness and overtime reports
- Interpret awards/agreements and contracts in relation to overtime and allowances
- Payroll reporting to meet internal and statutory obligations
- Calculation and processing of termination payments
- Processing increases and calculation of back pays
- Assisting Payroll Manager with month end consolidation
- Assisting Payroll Manager with reconciliation and payment of payroll and group tax
- Reconciling payroll related GL accounts
- Calculating Annual Leave and LSL provisions / accruals
Helpdesk Operator
Department of Immigration
- Provide technical assistance and support for incoming queries and issues
- Respond to queries either in person, over the phone or via email
- Train computer users.
- Maintain daily performance of Software
- Troubleshoot and ask clarifying questions to determine the nature of problems
- Walk users through problem-solving processes
- Install, modify, and repair software
- Run diagnostic programs to resolve problems.
- Install computer peripherals for users.
- Follow up with customers to ensure issue has been resolved.
- Gain feedback from customers about computer usage.
- Run reports to determine malfunctions that continue to occur.
Skills
Reporting and documentation
Client meetings
Effective customer communication
Written and verbal communication
Timeline
Temporary Service Officer APS/3 - Department of Human Services
Administration Assistant - Real Estate Institute of Australia
AS0/4 Recruitment Officer - ACT Health
AS0/3 Payroll Officer - ACT Health
Helpdesk Operator - Department of Immigration