Mark Smith

• Provided direct services such as client intake, case management, assessments, referrals.
• Provided support to other departments within the organization as required.
• Attended meetings with local government officials or community leaders.
• Reviewed contracts and agreements with employers and apprentices prior to signing.
• Advised management on changes needed to improve program effectiveness.
• Facilitated communication between organization stakeholders.

• Delivered presentations to employers and schools about the opportunities presented in the apprenticeship and traineeship options and the benefits available to all stakeholders.
• Facilitated the preparation and signing of training contracts between employers, apprentices and RTO's.
• Built strong relationships with employers, local Head Start hub, local LLEN's and employment services,

• Built lasting relationships with dealers through outstanding customer

service interactions.

• Developed innovative marketing campaigns to increase

engagement with target demographic and drive brand exposure

with dealers.

• Monitored customer buying trends, market conditions and

competitor actions to adjust strategies and achieve sales goals.

• Brought about regional leading sales by applying strategic

automotive industry knowledge and leadership skills.

• Created effective strategies to target new markets after researching

and analysing competitor behaviour.

• Coached dealership staff in product specifications, sales incentives

and selling techniques, increasing customer satisfaction ratings.

• Analysed sales data and kept up to date with market trends

• Developed training curricula and recommended programs that met

instructional goals and objectives.

• Organized and implemented coursework, oversaw scheduling and

monitored attendance through learning management system.

• Tracked students attendance, scores and overall performance in

databases.

• Conducted orientation sessions to assess skill levels and areas of

strength and weakness.

• Assisted in analysing and assessing training and development needs

for organizations, departments and individuals.

• Documented participation and evaluated grasp of material for each

participant